Multiverse is a upskilling platform for AI and Tech adoption. We're looking for a Senior Advanced Support Specialist to deliver excellent, high-touch support to our customers, specifically serving as the primary representative of Multiverse for high-value client stakeholders.
Requirements
- 4+ years of experience in customer success or client support
- Excellent verbal and written communication skills
- Strong project management abilities
- A commercial mindset with the ability to leverage data for decision-making
- A collaborative team player who fosters a sense of belonging and takes ownership of their own professional development
Benefits
- 27 days holiday, plus 5 additional days off
- Private medical Insurance with Bupa
- Medical cashback scheme
- Life insurance
- Gym membership & wellness resources through Wellhub
- Access to Spill - all in one mental health support
- Hybrid work offering
- Work-from-anywhere scheme
