Install Operations Associate

About the Role:

As Install Operations Associate for the Professional Services team, you will be responsible for managing the end to end invoicing process and ensuring timely and accurate payments to vendors and accurate reporting back to the business. The ideal candidate will have excellent organizational and communication skills, attention to detail, and a high level of proficiency in report generation. Your organization will support Motive Onboarding Project Managers, and 3rd party Installation Companies and Partners of Motive.

What You'll Do:

• Manage the entire invoicing process from creating of the statement of work, and purchase order to receipt of invoice, verification and approval of invoice, and payment to the installation partner.
• Verify accuracy of invoices and ensure invoices are coded correctly for reporting
• Maintain and update vendor price catalog database as needed
• Respond to inquiries from vendors regarding invoice and payment status
• Develop and maintain strong relationships with vendors and internal stakeholders
• Conduct regular vendor statement reconciliations
• Support accounting team as needed with month-end and year-end close processes
• Act as a liaison between vendors and internal stakeholders
• Installation verification of hardware to validate and communicate invoice approvals to push for payment
• Create Statement of work for installation partners and route for signature
• Create and maintain oversight of all purchase orders and related invoices; executing change orders as needed to ensure on time and accurate payment
• Respond and Coordinate with Motive Accounts Payable Team on questions around invoices and change requests
• Create reports for various purposes such as financial, operational, and performance-based reviews for the professional installers, the proinstal program and overall impact on the business.
• Support and assist in installation partners with any invoice disputes, questions, outstanding payments, etc.
• Drive Impactful Process Improvements and Business Transformation efforts within the invoicing team to support the future of Professional Services and the growing business

What We're Looking For:

• Bachelor's degree in accounting, finance, or related field
• Minimum of 3 years of experience in invoice management or accounts payable
• Strong analytical skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work well under pressure and meet deadlines
• Highly Proficient in Microsoft Office and G Suite, especially Excel and Google Sheets
• Ability to work independently and as a team player
• Experience with SFDC preferred
• Experience with Coupa preferred