Customer Success Specialist - Colombia

Messangi is looking for a Customer Success Specialist to join our Business Development team. This person will be responsible for owning and cultivating strong relationships with various external and internal stakeholders.

Requirements

• 3 years of experience in customer interaction roles: support, post-sales, customer success, desirable with Cloud software products.
• Solid oral and written communication skills: able to adapt to the client's language and translate their proposals into the technical language required in Messangi, and vice versa.
• Strong organization and time management skills: will serve a wide and growing portfolio of clients, prioritizing according to the importance of each account and relying on technological tools to achieve full coverage.
• Ability to solve both simple and complex problems: try to meet customer requirements by adapting existing functionality or persuade them to take advantage of already available features where possible.
• Strong analytical, data understanding and interpretation skills: basing actions and strategies on available data and its analysis, being able to question intuition
• Knowledge of the industry of software services and cloud-based platforms, B2B solutions, APIs, internet, cellular technology.
• Able to easily interact with senior executives (CXOs, presidents, vice presidents, directors) and representatives of various areas (technology, marketing, finance, etc.). Persuasiveness
• University degree in business, marketing, computer science, telecommunications or related disciplines
• Intermediate to advanced English language proficiency
• Desirable experience in the use of CRM tools, spreadsheets, data analysis, Google Workspace suite.