United States onlyOur Sales Engineering team focuses on acquiring new customers for our industry-leading Mobile Verify® product through expert product knowledge and building strong partnerships with our Sales team.
As a member of our Sales Engineering team, you’ll be responsible for partnering up with the Sales team to win deals and acquire new customers. Along this exciting journey you’ll be involved early in the process, forming relationships with key stakeholders and decision-makers to understand their motivations for Digital Identify Verification and pain points in their current process. Educating, positioning, and creative solution selling on how Mitek will solve their pain will be your task at hand. As you conclude the evaluation and secure the technical win, you’ll work with others in the go-to-market team to prepare the customer for customer onboarding.
Key Responsibilities
- Become an expert in Mitek’s product suite at a precise technical level
- Educate customers on Mitek product offerings, integration techniques, and best practices
- Confidently deliver effective presentations and demos tailored to a solution based selling strategy
- Contribute and coordinate RFIs and RFPs with quality responses
- Lead discussions related to technical requirements, potential use cases, and success criteria
- Understand the customer’s pain points to effectively apply solution selling
- Ensure that product evaluations/proof of concepts (POCs) and pilots will have a high chance of success
- Collaborate with internal/external teams to develop robust system solutions
- Accurately scope out and communicate the project requirements and implementation efforts to the customer and to others on the Go-To-Market team
- Support and assist customers with hands-on end-to-end troubleshooting when issues arise
- Capture and provide valuable customer feedback for product improvements
- Participate in internal technical testing of new products to assist the Product team with feedback about performance
Qualifications - Hard Skills
- Willingness and ability to travel up to 60%
- 5+ years of relevant experience in a sales engineering, solutions engineering, or technical consultant position
- Bachelor’s Degree in engineering, computer science, or a related field strongly preferred
- Strong working experience with SaaS, web-based, and enterprise application architectures, including infosec issues
- Knowledge of client-server and server-server architecture, communication protocols, and security experience
- Expert knowledge of web service technologies (REST/JSON), SDKs, and API usage and integration
- Experience with technical selling to financial services, FinTech, and modern marketplace/gig economy companies a plus
- Experience in the Identity, Fraud, and/or Risk industry domains preferred
- Prior experience developing/managing native (Android/iOS) or mobile web applications a plus
- Working knowledge of scripting languages (Python, Javascript, etc.) preferred
Requirements - Soft Skills
- Self-starter with a strategic mindset
- Willing to share best practices and learn new skills and approaches from colleagues
- Thrives in a fast-paced, team-focused culture
- Remains highly organized and adaptable in a fast-paced, dynamic environment
- Logical and creative in problem-solving
- Decisive mindset with an ability to thoroughly analyze a customer's portfolio and business use case and decide if they will be successful with our product, and a right fit for our partnership
- Excellent interpersonal and relationship management skills
- Excellent project management skills – demonstrated planning, organization, and facilitation, paired with strong attention to detail and schedule awareness; skilled at prioritization and multi-tasking
- Strong communicator, in written, oral, and in-person formats, with the ability to share and communicate ideas to people at various levels within customer organizations in a clear and concise manner
- Ability to write in explanatory and procedural styles for multiple audiences
- Ability to manage and influence others (both within and outside your own direct work-group)
- Ability to summarize complex issues simply and effectively
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