We are looking for a Development Coach to join our team at HM Courts & Tribunals Service (HMCTS). As a Development Coach, you will be responsible for providing coaching and leadership to new starters, helping them develop and demonstrate the skills and knowledge to deliver an inclusive and accessible service to diverse users.
Requirements
- Leadership skills to demonstrate and embed the culture and ways of working for National Services
- Business-specific knowledge and experience to coach and advise learners on improvement in specific business areas
- CIPD or internal qualification in coaching and training practice (desirable)
- People and communication skills to coach learners in increasing effectiveness in handling customer/user queries by telephone, email or webchat
- Ability to judge capability, competence and potential in learners and adapt approach for different learners
- Knowledge of learning resources and solutions to recommend to learners
- Coaching skills to help learners understand and take responsibility for their own development
- Knowledge of HMCTS and National Services service standards to measure learner’s performance
- Flexibility and adaptability in working to tailor coaching style to learners needs
- Resilience and authority to manage learners effectively
Benefits
- Annual Leave
- Pension
- Training
- Networks
- Support
- Paid paternity, adoption and maternity leave
- Free annual sight tests for employees who use computer screens
