Manager, Quality Process and Automation - IntelliScript

What We Do

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance clients. We’re a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript’s entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we’ve shown sustained growth that ensures you’ll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here.

What this position entails

IntelliScript’s Information Technology team has been a key part of our success and is critical to our future. In this role, you will be responsible for defining our overall quality roadmap, with an emphasis on transitioning from manual to automated testing. You will also be responsible for identifying opportunities for more immediate process improvements that can enhance our testing efficiency and effectiveness.

Your role will entail mentoring and coaching of our quality assurance engineers, and collaboration across the practice. You will work closely with the development, product, and operations teams to ensure that our quality objectives are aligned with our business goals and customer expectations. You will also be expected to define and implement quality metrics, standards, and best practices, and monitor and report on the quality performance and issues.

What you’ll be doing

• Plan, develop, and execute IntelliScript’s strategic quality and automation road map that aligns with business objectives and customer needs.
• Mentor and support teams implementing test automation, including unit testing, integration testing, and end-to-end testing
• Manage one or more automation engineers while facilitating collaboration across our quality assurance engineers embedded in scrum teams.
• Drive our development teams towards best practices and increased automation
• Manage the search, evaluation and PoC of 3rd party tools that will support the overall test strategy
• Work with the development teams to create standardized documentation and test management procedures
• Be an advocate and expert for quality and testing across the entire software development life cycle

What we need

• 10+ years of experience in automated and manual testing (related degrees / certifications a plus), with strong knowledge of quality assurance methodologies, tools, and best practices.
• Prior experience with leading by influence and mentoring team members
• Experience building and testing in AWS
• Experience elevating the quality practices of software development teams, pertaining to both legacy stack and future modernization
• Experience with full software development lifecycle practices
• Ability to ramp up quickly on both new technologies and existing technologies
• Excellent technical design, problem solving, and debugging skills
• Excellent collaborative skills, with strong written and verbal communication
• Self-motivated team player who can run with a project and is willing to pitch in as needed

What you bring to the table

• Proactive and positive approach to solving problems, and correcting issues
• Facilitate collaboration among team members
• Demonstrated “let’s find a way to do it” attitude – no task is too big or too small, always willing to pitch in and help someone else
• Loves to learn, takes every opportunity they’re given to develop knowledge and skills
• Able to move projects along in a timeframe
• Self-driven to assess a need, research the situation, then present a resolution
• Meticulous attention to detail
• Highly skilled at prioritizing multiple concurrent tasks, such as projects in different phases and internal research requests
• Ability to understand and communicate with audiences that are both technically and not technically minded
• Demonstrate ability to quickly learn new concepts and software
• Understand how one person’s tasks and responsibilities are related to other roles, departments, and within the overall business
• Adapt to the needs of the business, and take on additional responsibilities

Wish list

• Continued education and/or advanced degree(s)
• Experience in environments subject to HIPAA and/or PCI regulations
• Experience in software-as-a-service, actuarial science and/or insurance underwriting industry
• Understanding of DevOps principles
• Experience working within the Scaled Agile Framework

Location

This position will be based out of the Milliman office in Brookfield, WI; however, candidates hired into this role may work remotely anywhere in the U.S. Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed.

The salary range for this position is $96,000 - $194,000 depending on a combination of factors, including but not limited to education, relevant work experience, qualifications, certifications, location, etc. In addition, we offer a significant performance-based bonus plan, profit sharing, and generous benefits.

Milliman Benefits

At Milliman, we focus on creating an environment that recognizes – and meets – the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:

• Medical, dental and vision coverage for employees and their dependents, including domestic partners
• A 401(k) plan with matching program, and profit sharing contribution
• Employee Assistance Program (EAP)
• A discretionary bonus program
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked
• Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period
• A minimum of 8 paid holidays
• Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage

• Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This job posting is expected to close on July 31, 2024.