Client Services Coordinator

Why join us?

Maharam is the leading creator of textiles for interiors. Recognized for its rigorous and holistic commitment, Maharam embraces a range of disciplines, from product, graphic, and digital design to art and architecture. Known for its aesthetic and industrial innovation, Maharam’s work is guided by five main principles: utility, technology, tradition, luxury, and environmental impact.

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Maharam means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Maharam to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

JOB TITLE

Client Services Coordinator

DEPARTMENT

Client Services

JOB SUMMARY

A support role for Client Services and Operations for our three Textiles brands. Responsible for investigating and processing non-quality related claims, cancellations, freight credits, vendor forms and additional job-related duties.

ESSENTIAL FUNCTIONS

Operate as the lead point of contact for client services as it relates to our three Textiles brands.
Collect all necessary data and documentation to effectively process non-quality related claims and credit memos accordingly.
Order processing and product support for select Herman Miller Group companies including inventory inquiries and sample requests.
Assist with cancellations, freight credits and vendor forms.
Assist with and execute projects to support companywide objectives.
Cross train with other members of department to provide back up support.

Additional duties as assigned.

MAGNITUDE AND RELATIONSHIP REPORTING

This position reports to the Client Services Supervisor.

CONTACTS INSIDE AND OUTSIDE THE ORGANIZATION
This position has contact with clients and internal departments including Sales, Resource Management, Sample Department, QA, Credit, Finance, and our Distribution Center.

KNOWLEDGE AND SKILLS

Customer service experience with a focus in business operations
Ability to prioritize tasks and handle problem resolution professionally and with confidence
Organized with sound attention to detail and ability to multitask in a fast paced environment
Ability to work independently with minimal supervision
Excellent communication skills both written and verbal
Working knowledge of MS Office specifically Outlook, Word, and Excel

EDUCATION AND EXPERIENCE

A bachelor’s degree or equivalent; preferably in business.

Minimum of 2 years related experience.

Who We Hire?

Simply put, we hire everyone. Maharam is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].