Business Support Engineer

We are looking for an engineer to provide technical, engineering support to Meta’s partners and clients globally, working with a global team to provide proactive and reactive support for partner issues and integrations.

Requirements

• Partners with Meta’s Business Partners & Clients to help them deploy Meta Products at scale
• Provide integration support through a range of Cloud Based APIs, Financial Technology & Telecommunications Integrations
• Manage technical relationships with Meta partners, providing technical support and handling service outages
• Become an expert in one of our business products and how best to deploy them and troubleshoot them
• Provide continuous proactive and reactive technical support through a scaled ticketing system
• Troubleshoot partners’ technical issues in real-time
• Develop and maintain performance monitoring systems for infrastructure and operations
• Communicates partner needs to the Meta product teams
• Helps scaling programs by creating and maintaining informative content and documentation
• Provide 24x7 on-call support coverage
• Use your problem-solving skills to resolve business problems
• Proactively and independently analyzes information to identify specific trends/opportunities
• Effectively manages key relationships with multiple Cross productive partners

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance