Senior Manager - Engineering Operations

In 1969, Apollo 11 became the first spacecraft to land humans on the moon, a feat that depended on rocket science, and also on the seamless integration of more than 55,000 components inside the command module. Behind every launch window, subsystem handoff, and re-entry angle was an ecosystem of operations: test protocols, logistics systems, all kinds of cross-team communication and so much more, all humming in the background to ensure mission success. This orchestration was an integral part of translating ambition to achievement.

At Mercury, we build products that help startups and growing companies manage their finances. We believe that the way we build is a key ingredient in the success of what we build. As our engineering team scales, we're looking for a Senior Manager, Engineering Operations to help shape how the team works. You’ll partner closely with the VP of Engineering and engineering leadership to help us operate with precision and purpose.

While this role is a “team of one” today, it has the scope and trajectory to grow into an Engineering Operations team.

If you believe that operations is a craft, this could be a great fit for you.

In this role, you will

• Drive the planning and execution of strategic initiatives across Engineering—which may cover hiring, onboarding, metrics, budgeting, and tooling—working closely with leadership to turn ideas into scalable systems.
• Design and execute programs to enable and expand AI adoption for coding assistance and in-product features.
• Partner with our Strategic Operations team to improve core processes like planning cycles and incident management to help Engineering execute effectively and adapt with scale.
• Act as orchestrator and glue for department-wide initiatives such as tech debt paydown projects, architectural investments, or improvements to the hiring process.
• Overall: build an environment of operational excellence—using data, context, and collaboration to raise the bar for how we work.

Example projects

• Coordinate an org-wide technical infrastructure upgrade.
• Incorporate AI-related skills in our leveling guide.
• Identify an efficient path to consistent project reporting while preserving team autonomy.

What you bring

• 6+ years of experience in Engineering Operations, Technical Program Management, Engineering Chief of Staff, or adjacent leadership positions in a fast-paced tech company.
• Experience managing complex engineering programs and initiatives at scale, and measuring impact through data.
• Experience bringing structure to ambiguity, managing through influence, and enabling senior ICs and managers to do their best work.
• Thoughtful systems thinking—you’re able to take a holistic view of the situation or engage with the details, depending on the need of the hour.
• Communicate clearly and with care, whether facilitating a leadership offsite, drafting an all-hands update, or aligning multiple teams around shared goals.

Bonus points

While these are not absolutely necessary, it will accelerate and expand your impact if you:

• Have a background in software engineering.
• Have helped shape Engineering-wide or company-wide strategy through operational leadership.
• Have navigated fintech, banking, or other regulated, security-sensitive environments.

Why join us?

Mercury is redefining banking* for startups, combining a deep understanding of customer needs with cutting-edge technology. As the Senior Manager - Engineering Operations, you’ll have the opportunity to shape how the engineering organization at Mercury continually raises the bar in delivering great products. You’ll join an organization that values integrity, innovation, and an unwavering commitment to excellence.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees (any location): $239,000 - 298,900 USD
• Canadian employees (any location): CAD 225,900 - 282,400

*Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank Trust; Members FDIC.

Mercury values diversity belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

[Please see the independent bias audit report covering our use of Covey for more information.]