Operations Associate - Supply Chain Management - Remote

This position requires direct involvement with specific departments in committing significant institutional dollars in the procurement of supplies, equipment, services and inventory as well as managing master data for supplies. Prepares, reviews, and places purchase orders invoicing activities and/or master data requests. Has significant interaction with suppliers regarding pricing, expediting, returns, and solving invoice/receipt problems. Participates in multiple work groups and assists with projects as directed by SCM leadership. Provides support for all Supply Chain functions but not limited to handling a very high volume of incoming communications via phone, mail, and fax, from all levels of Mayo Clinic staff and from outside sources; provides a point of contact to triage SCM inquiries and problems; logs all customer inquiries and problems into the support center tracking system; enlists appropriate SCM personnel for assistance, as needed; provides on-line ordering education to Mayo Clinic staff; and works on special projects as assigned. Utilizes appropriate sources of information from multiple areas to research/resolve problem transactions related to supply information and invoices, which may include but is not limited to researching item master data points, investigating aged items on vendor statements, application of vendor refunds/credits, financial statement variances, payment and/or discount histories. Sustains, communicates and applies a broad range of policies and governmental regulations. Prepares, analyzes and/or reconciles a variety of reports, accounts, system activity, or account transactions, including but not limited to voids and adjustments working with customers to research and resolve variances and exceptions, ensuring data integrity. Facilitates new employee unit training and continuous education seminars. Responds to verbal and/or written inquiries from internal or external customers while applying high levels of customer service principals. Identifies possible trends causing processing delays; collaborates with affected individuals to implement long-term solutions. Other job-related duties as assigned by leadership.

Bachelor's degree; Or, HS Diploma/GED and a minimum of four (4) years related experience required. Knowledge of Mayo Clinic systems and applications preferred. Demonstrated personal computer skills, communication skills, problem solving, continuous improvement and teaming skills. Knowledge of basic accounting and/or business principles. Maintains a broad knowledge of Mayo clinical, financial, and administrative systems/applications and processes. Serves as a resource on department and institutional initiatives; shares knowledge with customers and colleagues. Demonstrated verbal and written communication skills. Assists with SCM continuous improvement initiatives. Ability to work in a team-oriented atmosphere. Must be adaptable and flexible in an ever-changing work environment. Able to handle/prioritize tasks simultaneously. Basic understanding of accounting principles. Works as a team to provide support to all departments; works with other areas of SCM to ensure exceptional customer service. Ability to manage time to meet required deadlines.