Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

2. Role

Own and grow strategic account portfolios across banks, issuers, and large merchants—developing joint business plans, renewal cycles, and cross-selling the full Mastercard suite (Core, Digital, Cyber & Intelligence, Data & Services, Advisors, Acceptance, Open Banking).
Lead executive engagement with C-level stakeholders, building trusted partnerships that deliver measurable outcomes: volume growth, revenue, share of wallet, and digital adoption.
Drive commercial excellence from pipeline creation to deal structuring and negotiation, ensuring pricing discipline, risk controls, and compliant contracting.
Champion digital transformation with clients: tokenization, SRC/Click to Pay, contactless, wallets, real-time payments, authentication (EMV 3DS), fraud & risk solutions, and data-driven personalization.
Expand new payment flows (B2B, disbursements, bill payments, transit, government, remittances), partnering with merchants, acquirers, fintechs, and gateways to unlock incremental value.
Orchestrate cross-functional teams (Product, Advisors, CX, Marketing, Legal, Finance, Public Policy) to deliver integrated solutions and seamless execution.
Own P&L accountability for assigned accounts: forecast accuracy, revenue realization, profitability, and budget management; track KPIs and course-correct proactively.
Develop market insights and competitive intelligence to inform account strategies, defend share, and identify whitespace opportunities.
Lead governance and cadence (QBRs, JBP reviews, executive updates), ensuring progress on commitments, risks, and escalations.
Coach and elevate the team, building capabilities in consultative selling, solutioning, and executive communication.
Ensure compliance & risk management across all engagements, aligning with regulatory standards, data privacy, brand integrity, and ethical practices.

3. All About You / Experience
Proven experience in account management, business development, or strategic partnerships within financial services, payments, or technology sectors.
Strong track record of executive relationship management and delivering measurable business outcomes.
Expertise in commercial negotiation, deal structuring, and P&L management.
Deep understanding of digital payments, cybersecurity, and emerging technologies.
Ability to lead cross-functional teams and manage complex projects with multiple stakeholders.
Excellent strategic thinking, analytical skills, and market insight to identify growth opportunities.
Strong communication and influencing skills, with experience presenting to senior executives.
Fluent in Spanish and English.
Bachelor’s degree required; MBA or equivalent preferred.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.