United States onlyOur Company: Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner. We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service.
Job Summary: As an Integration and Customer Success Manager, you will be a key player in our Unified Customer Engagement team, responsible for overseeing both the successful integration of our enterprise-level solutions and the ongoing management of client relationships to ensure continual value creation and revenue growth. This role requires a unique blend of technical acumen, customer service excellence, and strategic thinking.
Responsibilities:
Integration Management
Lead and coordinate the technical integration process for enterprise clients.
Collaborate closely with the Technical Integrations & Sales Engineering team to understand client needs and ensure a seamless transition from sale to implementation.
Manage project timelines, resources, and deliverables to ensure a successful and timely integration.
Communicate effectively with clients throughout the integration process, setting expectations, addressing concerns, and ensuring a high level of customer satisfaction.
Provide exceptional customer service during the integration phase.
Resolve any issues that arise during the integration process swiftly and effectively.
Act as a key point of contact and build and maintain a trust-based relationship with clients post-integration.
Develop and maintain comprehensive product knowledge to support client queries and provide solutions..
Conduct regular check-ins with clients to understand their evolving needs and align our services accordingly.
Coordinate with internal teams to address client needs effectively and leverage opportunities for upselling or cross-selling.
Work closely with sales, marketing, product, and other departments to provide feedback from clients and inform future product improvements or new offerings.
2 - 5 years of account management, implementation, and/or client success experience, preferably in the payments space.
Must have 2 or more years of banking (with an understanding of how funds flow) and or payments experience.
Must be a self-starter and organized.
Must be able to multitask.
Must be diplomatic and professional when dealing with others.
Must be able to effectively communicate with and train others.
College degree or commensurate experience.
- Compensation range: $65k - $80k
- End of Year Discretionary Bonus
- Unlimited PTO after year 1 (3 weeks to start)
- Medical, Dental & Vision
- 401k Match
- Education Expense Reimbursement
- Gym Membership Reimbursement
- HSA and FSA
- Employee assistance program (EAP)
- Requires prolonged sitting, standing, bending, stooping and stretching.
- Requires the ability to lift 10 pounds.
- Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).
