Senior Claims Advocate – Contingency

Company:

Description:

Senior Claims Advocate – Contingency

A technically focused Claims Advocate with experience of Cancellation, Non-Appearance and complex contingency claims. The role requires experience of handling complex claims and insurer/adjuster negotiations. Knowledge of the Contingency insurance market is an essential requirement for this hire. The role involves assisting clients on complex claims and leading a team of claims advisers to ensure the swift and successful management of claims timelines from notification to settlement.

What can you expect?

• The role demands hands-on and active claims management, problem solving acumen and a strategic approach to client claims settlement goals.
• Providing leadership on claims is essential to manage optimum claims outcomes.
• You will also be assisting and supporting the broking teams in retaining existing clients by ensuring delivery of a first class claims service and winning new clients by participating in client pitches.
• In addition, you will be central to devising how to increase our claims value proposition and capabilities as part of our wider business development drive.
• You will also liaise and work closely with brokers/CEs and other claims teams to develop best practice in the class.
• In addition, the role requires a commercial acumen to identify claims revenue opportunities and an understanding of how to mitigate Marsh risk by closing claims optimally.

What will you be rewarded with?

• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
• Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
• Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will rely on you to:

Technical handling

• Detailed knowledge of market claim procedures and dynamics
• Developing Marsh’s expertise in managing Contingency claims while offering additional technical support to the existing Personal Accident, Contingency and Events Team.
• The successful candidate will be the focal point for SEM contingency claims and will need to have excellent organization and time management skills.
• Strong carrier relationships in the relevant markets
• Excellent negotiation skills and ability to develop claim strategies.
• Presentation and communication skills
• Ability to work within a team and foster collaboration.

Claims Solutions Development:

• Strong focus on clients and providing value-add services.
• A strong client facing demeaner – able to promptly respond to client claims enquires, managing expectations whilst providing reassurance and support.
• Manage complex claims through to conclusion including liaising with claims advisors for the successful communication, agreements, and collections from the market.
• Develop value proposition strategies and ensure delivery of client service standards always comes first.
• Initiate and promote the innovation of claim offerings to meet clients’ developing needs.
• Develop and implement revenue generation initiatives.
• Provide technical assistance to the claims product leaders and colleagues.
• Raise the profile of claims internally through webinars, technical publications etc.
• Foster close relationships between claims colleagues across Marsh

Marketing

• Work as part of a team to develop and enhance the profile of Claims Solutions with the Sem group.
• Coordinate marketing initiatives
• Build relationships with key stakeholders both internally and externally, including all Insurer claims personnel.

What you need to have:

• Ability to take ownership and provide leadership in claim handling.
• Strong inter-personal and communication skills
• Organisational skill and the ability to project manage claims.
• Understanding of client service requirements and the ability to deliver value.
• Ability to work collegiately and develop strong stakeholder relationships.
• Experience of technical claim handling
• Track record of resolving major and complex claim disputes
• Understanding and knowledge of P&L management and budgetary control
• Detailed understanding of claims process and markets
• Educated to a degree standard and professionally qualified.
• Existing relationship with major market Insurers and knowledge of their products
• The ability to work within a team and lead and mentor others.
• Strong time management, you will need to be able to prioritize your own workload to achieve targets.
• Excellent communication and presentation skills, both written and verbal
• Able to adapt quickly and thrive in a changeable working environment.
• Works well under pressure and is accountable for deliverables.
• Ability to build strong professional relationships.

What makes you stand out:

• Dynamic with previous client facing experience.
• Knowledge of the Contingency insurance market
• Cert CII qualified and working towards ACII is desirable.

About Marsh

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or collaborating onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

#Hybrid