ManychatMA

Customer Support Agent

ManyChat is a global Chat Marketing platform that enables businesses to automate conversations and drive sales on messaging apps like Instagram, WhatsApp, and Facebook Messenger. Founded in 2015, it serves over a million businesses worldwide with its user-friendly chatbot builder and automation tools.

Manychat

Employee count: 201-500

Armenia only

WHO WE ARE 🌍

Manychat is a leading Chat Marketing platform. We help businesses engage with their customers on Instagram, Facebook Messenger, WhatsApp, and Telegram. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners. With 170+ teammates across international offices in Yerevan, Barcelona, Austin, São Paulo, and Amsterdam — Manychat helps businesses across the globe improve their ROI and grow faster.

WHO WE'RE LOOKING FOR 🌟

We’re looking for customer support ✨superstars✨ to join our team! This role isn’t just about ticking off tickets and answering emails quickly, this is about delivering outstanding levels of service to our global customers. Our team is fun, kind, and empathetic - if this role and team sound exciting to you, we'd love to chat!

WHAT YOU'LL DO 🚀

  • Provide our users with an outstanding customer experience — it’s a part of our mission to make Manychat users feel happy whilst using our product
  • Analyze and respond to queries via ticketing system (no calls)
  • Become a power user of our product to delight the customers
  • Identify cases that need to be escalated and escalate effectively
  • Share feature requests and effective workarounds within the Support team
  • Collaborate with the broader Manychat team on business objectives
  • Attend regular team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc.

WHAT YOU'LL BRING 💥

  • 1+ year of experience in a customer-facing role — the industry doesn’t matter!
  • Fluency in English; any additional languages are an advantage
  • Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in clear written communication
  • Team-first mentality, with an unmatched level of support for teammates
  • Ability to work in a fast-paced environment and learn quickly
  • Ability to collaborate cross-functionally to understand customer requirements and translate them into effective feedback for the product team

Shifts we’re looking to cover Fri-Tue working schedule (days off Wed, Thu) or Thu-Mon (days off Tue, Wed), Yerevan time (you can choose from any options below):

  • 5AM - 2PM
  • 6AM - 3PM

WHAT WE OFFER 🤗

We care about your growth, well-being, and comfort

  • Professional development budget for relevant conference tickets, training programs, or courses.
  • Flexible benefits plan to choose the perks that fit your needs.
  • Health insurance including dentistry and medical сheck-ups, and covering prescription medication expenses.
  • Hybrid work format to choose between home and office.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

About the job

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Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Armenia +/- 0 hours

About Manychat

Learn more about Manychat and their company culture.

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ManyChat is a leading global Chat Marketing platform founded in 2015 by Mike Yan and Antony Gorin. The company empowers businesses and creators to enhance their customer interactions and drive sales and conversions through messaging applications like Instagram, WhatsApp, Facebook Messenger, Telegram, and SMS. ManyChat's platform is designed to be user-friendly, offering a no-code, drag-and-drop visual flow builder that allows users to create automated chatbots without requiring technical expertise. These chatbots can handle a variety of tasks, including answering frequently asked questions, qualifying leads, providing personalized product recommendations, processing payments, and offering 24/7 customer support.

Serving over one million businesses in more than 170 countries, ManyChat has established itself as a significant player in the conversational AI industry. The platform facilitates billions of customer interactions annually and is an official Meta Business Partner. In early 2024, ManyChat launched "Manychat AI," a new technology now utilized by tens of thousands of businesses to scale customer conversations. The company's growth tools enable businesses to convert social media engagement into subscribers and nurture customer relationships through automated sequences and broadcasts. ManyChat also provides analytics to track user engagement and optimize bot performance. The company emphasizes the combination of automation with live chat capabilities, allowing for a human touch when needed. ManyChat has received significant funding, including a $140 million Series B round in April 2025, to further expand its AI-driven social chat solutions.

Employee benefits

Learn about the employee benefits and perks provided at Manychat.

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Flexible time off

Flexible time off is offered.

401(K) matching

Manychat offers 401(K) matching.

Performance bonus

Performance bonuses are offered.

Paid holidays

Employees receive paid holidays.

View Manychat's employee benefits
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Manychat

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