Philippines onlyExciting opportunity for a hands-on, data-driven QA & Training Lead to build scalable onboarding programs, drive quality standards, and align cross-functional processes across sales, operations, and customer success in a fast growing environment.
Requirements
- 5+ years of experience in training, quality assurance, or learning & development with a strong emphasis on sales training and sales QA, ideally in a SaaS, BPO, or healthcare-adjacent environment
- Demonstrated experience building onboarding programs from scratch or significantly improving existing ones
- Strong facilitation and presentation skills; comfortable leading virtual training sessions across time zones
- Proficiency creating training content (written SOPs, screen recordings, slide decks, LMS modules)
- Excellent English communication skills (written and verbal)
- Data-driven mindset with experience tracking training KPIs and quality metrics
- Self-starter who thrives in a lean, fast-moving startup environment
- Strong analytical skills with the ability to interpret dashboards, reports, and operational data
- Experience conducting training needs analysis and translating insights into actionable programs
- Ability to work cross-functionally and align multiple stakeholders across departments
- Ability to balance strategic thinking with hands-on execution
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
