India onlyOur team is reshaping B2B marketing and having fun in the process! As a truly global company, we take pride in the diverse backgrounds of our team. When joining Madison Logic, you are committing to giving 100% and always striving for more. Work with & learn from an incredible group of people who care about your success as much as they care about their own. Our team is at the heart of what we do and our success starts with you!
Remote work note: Please refer to the job posting detail to determine what (if any) remote work options apply to the specific job advertised. Not all positions are available for remote work or in all regions/countries. Where applicable, remote work must be conducted from your home office located in a jurisdiction in which Madison Logic has the legal right to operate. It requires availability and responsiveness on a full-time basis from a distraction free environment with access to high-speed internet. Please inquire for more details.
About the Role:As a member of our Delivery Operations Team, the Client Reporting Specialist plays a critical role in the success of our clients’ account-based marketing campaigns by providing customized reports, supporting data analytics, and conducting quality assurance reviews. You will collaborate proactively across sales and delivery teams to ensure high-quality, flawless reporting metrics on omnichannel campaigns to provide actionable metrics. You will also be responsible for data and presentation creative development to stay ahead of market changes.
Responsibilities:
- Compile bespoke customized reporting for Madison Logic’s clients in partnership with client success and sales
- Clearly and concisely communicate campaign performance, insights, and optimizations through client-facing documentation and reporting
- Build relationships with delivery and sales teams to create a constant flow of communication and support for top-tiered clients
- Interact with clients to collect customer assets required to launch campaigns
- Act as an internal consultant focused on increasing product adoption while improving customer retention and satisfaction
- Own the creation of data reporting for display advertising and lead generation campaigns throughout the campaign life cycle
- Perform quality assurance checks on all campaigns to ensure proper data entry.
- Support a dedicated Enterprise Customer Success team to anticipate client needs, proactively offer recommendations, and offer the elevated level of responsiveness expected of superior client support.
- Shadow Enterprise Customer Success Manager’s onboarding and post-launch calls to gather first-person details and continue developing soft skill sets, including call wrap reports/emails.
- Provided reporting support for sales-managed accounts and reporting backlog requests.
Basic Qualifications:
- US Shift Timing (6:30pm – 2:30am) or UK Shift Timing (2:30pm – 10:30pm) Required
- University Degree
- Fluent in English
- Clear and concise communication style
- 1+ year of experience in data analytics, campaign operations, or client services OR data/analytical related postgraduate studies required
- Advanced knowledge of Excel and PowerPoint
- 1+years’ experience with Salesforce
- 1+years’ experience with 2 or more of the following preferred: Google Analytics, Integrate, Marketo, Covertr, Eloqua, DSPs, SSPs
Other Characteristics:
- Strong sense of urgency & proactive nature required
- Digital advertising and/or marketing technology knowledge a plus
- Team focused and motivated to help
- Ability to work towards goals on an individual and team level
- Comfortable with change
- Naturally comfortable and effective communicating with diverse people and individuals at various levels within the organization one on one or through group presentations
- Must thrive at multi-tasking, naturally comfortable at managing multiple, competing priorities
- Self-starter and passionate about analytical details
- Comfortable learning modern technology/systems quickly and efficiently
- Have a natural curiosity to understand how to develop and increase data delivery to top tier accounts
- Prominent level of enthusiasm, energy, sense of humor as well as a sense of urgency to address client issues
Who We Are:
Our Vision: We empower B2B organizations globally to convert their best accounts faster
Our Values:#TEAM #OWNIT #RESPECT #EXCEL #EMPOWER
Our Commitment to Diversity & Inclusion:Madison Logic is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of sex, race, color, religion, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.
Privacy Disclosure:All of the information collected in this form and/or by your application by submission of your online profile is necessary and relevant to the performance of the job applied for. We will process the information provided by you in this form, your CV (including physical and online resume profiles), by the referees you have noted, and by the educational institutions with whom we may undertake to verify your qualifications with, in accordance with our privacy policy and for recruitment purposes only.
For more information on how we process the information you have provided including relevant lawful bases (where relevant) please see our privacy policy which is available on our website (https://www.madisonlogic.com/privacy/).
