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LucidyaLU

QA Automation Manager

Lucidya is an AI-powered unified customer experience management (CXM) platform designed to support CX and Marketing leaders in large enterprises, governments, and SMEs across the Arab world, enabling them to turn raw data into meaningful interactions and actionable insights.

Lucidya

Employee count: 51-200

Saudi Arabia only

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We are seeking a talented QA Automation Manager to lead our quality assurance efforts and establish best practices for automation testing within the development team. As a QA Automation Manager, you will oversee the automation strategy, develop testing frameworks, and ensure that the development and product teams are set up for success in building high-quality software. Your expertise in both manual and automated testing will play a crucial role in driving our commitment to delivering a seamless user experience. If you are passionate about quality and enjoy mentoring and developing QA teams, we’d love to hear from you.

Responsibilities

    • Develop and implement a robust automation testing strategy that aligns with product goals and timelines.
    • Lead and mentor a team of QA engineers, providing guidance on best practices for testing and automation.
    • Design and maintain testing frameworks and test automation tools.
    • Collaborate with product management and development teams to define testing requirements and create automated test suites.
    • Analyze test results, report defects, and work with the development team to resolve issues.
    • Establish metrics for automation efficiency and effectiveness, continuously improving the QA process.
    • Conduct regular reviews of test results and provide feedback for product improvements.
    • Stay current with industry trends in testing technology and methodologies.

Requirements

  • 5+ years experience in quality assurance, with a focus on automation.
  • Proven experience in leading QA teams and managing multiple projects simultaneously.
  • Strong programming skills in one or more scripting languages (Python, Java, JavaScript, etc.).
  • Experience with test automation tools and frameworks (e.g. Selenium, Appium, JUnit, TestNG).
  • Solid understanding of software development life cycle (SDLC) and methodologies including Agile/Scrum.
  • Excellent analytical, problem-solving, and decision-making skills.
  • Strong communication and interpersonal skills to work collaboratively with cross-functional teams.

Benefits

Why Join Us?

This is more than just an engineering role—it’s an opportunity to shape the infrastructure and technical future of Lucidya. You’ll play a key part in scaling our platform, building a strong engineering culture, and delivering technology that empowers companies across the region and beyond.

About the job

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Posted on

Job type

Full Time

Experience level

Manager

Location requirements

Hiring timezones

Saudi Arabia +/- 0 hours

About Lucidya

Learn more about Lucidya and their company culture.

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At Lucidya, we're passionate about hiring the best talent to do their very best work. With our headquarters in Riyadh and offices in different countries around the world, we are funded by some of the most reputable investors in the region. We are scaling rapidly to meet the increasing demand for our products, which are designed to deliver breakthrough customer experiences. Our AI-powered unified customer experience management (CXM) platform is built to support CX and Marketing leaders in large enterprises, governments, and SMEs across the Arab world. We empower organizations to turn raw data into meaningful interactions and actionable insights, allowing them to build human connections and drive real business impact, safely and securely.

We believe in the transformative power of AI to revolutionize how businesses understand and engage with their customers. Our platform offers the most accurate Arabic sentiment analysis by understanding different Arabic dialects and slang, achieving unmatched accuracy for analyzing Arabic content. This provides a 360º view of customers by consolidating all customer interactions across many digital channels – whether via social media, emails, rating websites, or chat – into one platform. We pride ourselves on providing exceptional customer success service, with dedicated Customer Success Managers who understand your audience to ensure you are getting the most out of our platform. Ranked as the highest-rated in our category by users in the MENA region and among the best in the world, we serve a wide array of industries including Telecoms, Financial Services, Healthcare, Restaurants, Sports, Media & Entertainment, FMCG, Travel & Tourism, Marketing Agencies, Automotive, and Government & Consulting. We are committed to fostering an innovative work environment and have been recognized as a Great Place To Work® in the Middle East. Our mission is to give brands the power to deliver game-changing customer experiences.

Employee benefits

Learn about the employee benefits and perks provided at Lucidya.

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Hybrid remote options

Available for selected roles.

Professional Development Budget

Budget for professional development.

One-of-a-kind office space

Office space with recreational zones.

Generous vacation

Generous allocation of vacation days.

View Lucidya's employee benefits
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Lucidya

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