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Long ViewLV

Global Service Desk Analyst - Spanish Bilingual Overnight

Long View Systems is a North American IT solutions and services company focused on a people-centric approach to empower businesses through technology, offering services like cloud solutions, IT infrastructure, and managed services. Founded in 1999, they aim to build long-term partnerships and foster a positive environment for employees and clients.

Long View

Employee count: 1001-5000

Salary: 40k-52k USD

Canada only

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We are looking for a professional and eager Spanish Bilingual Global Service Desk Overnight Analyst for our Integrated Global Services team located across Canada. As a member of the Long View team, you'll have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe.

Requirements

  • 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
  • The ability to speak Spanish fluently in a professional environment
  • Excellent Spanish bilingual and English written and verbal communication skills
  • Proven ability to troubleshoot and resolve technical and procedural issues
  • Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
  • Capability to establish rapport among peers and colleagues
  • Proven ability to provide superior customer service both on and off of the phone
  • Ability and willingness to work an overnight shift

Benefits

  • Great people and culture
  • Recognition programs
  • RSP Plan
  • Comprehensive benefits package from day one

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 40k-52k USD

Location requirements

Hiring timezones

Canada +/- 0 hours

About Long View

Learn more about Long View and their company culture.

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At Long View, our core philosophy revolves around the belief that technology should be a powerful enabler for business advancement. We are driven by a people-centric approach, understanding that our greatest asset is our team of dedicated and talented individuals. Our mission is to cultivate an environment where as many great people as possible can lead healthy lives and build prosperous careers. We achieve this by consistently delivering exceptional value to our clients, positioning ourselves as a leading and enduring IT organization. We are not just in the technology business; we are in the business of empowering people. This principle guides every interaction, solution, and strategy we develop.

Our vision is to be the most loved technology services company for dynamic North American organizations. This aspiration fuels our commitment to fostering long-term partnerships rather than seeking quick wins. The name 'Long View' itself reflects our dedication to looking towards the horizon, making decisions that ensure the enduring success of our clients, our vendor relationships, and the careers of our employees. Integrity is a cornerstone of our operations; we are committed to doing the right thing, always, and following through on our commitments. We support the world's dynamic businesses by bringing agility, simplicity, and insight to their workforce, enabling them to better serve their own clients. Our offices are home to some of the best and brightest business technologists, all united by the common mandate of using technology to help the world work more effectively and efficiently.

Employee benefits

Learn about the employee benefits and perks provided at Long View.

View benefits

401(K)

Retirement savings plan.

Remote work program

Option to work remotely.

Dental insurance

Coverage for dental care.

Paid sick days

Paid time off for illness.

View Long View's employee benefits
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Long View

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