Implementation Project Manager

Linnworks is a leading technology company specializing in eCommerce inventory and order management, helping retailers automate key processes, reduce costs, and grow their business. As an Implementation Project Manager, you will be part of a talented team of Implementation Specialists and Managers to deliver a world-class onboarding program for new Linnworks customers. This role will require you to think strategically, test your ideas, and rapidly iterate to find the right formula for success. It is a dynamic role of leadership, technical know-how, creativity, communication, and unwavering passion for customer satisfaction.

In this role, you will..

• Lead implementation projects and manage relationships with stakeholders, including clients, partners, and internal stakeholders.
• Coordinate the application of resources, both internal and external, to ensure timely completion of deliverables.
• Work directly with Implementation Team Leads and members across the business to build and execute the initiatives of onboarding programs.
• Serve as the lead point of contact to set and maintain expectations throughout the implementation process.
• Track project budget and timelines, reporting back, and maintaining up-to-date information related to the project for management.
• Attend on-site customer onboarding when necessary.
• Provide key insights and solutions to company management to ensure continuous improvement.
• Participate in performance reviews and provide and receive feedback to ensure well-informed personal and professional development for yourself and your colleagues.

Required Experience:

• Bachelor's degree is preferred, but not a must! Relevant skills, knowledge, or experience related to acquiring a degree are advantageous.
• Minimum 1-2 years of experience in project management, preferably in e-commerce, SaaS, or cloud application-related environments.
• Proven track record of success in previous roles.
• Experience in managing complex, enterprise-grade software, and solutions, both remotely and on-site.

Preferred Experience with the following Technical Stack:

• CRM (Salesforce)
• Office Applications
• Project Management tooling (e.g., Asana)
• Order Management System (OMS)
• Product Information Management (PIM)
• ERP
• E-commerce marketplaces/storefronts
• Fulfillment applications

You’d come on board with..

• Great communication and presentation skills
• Time management & project management skills
• High organization skills with the ability to make strategic decisions
• A team player with strong collaboration skills
• Trustworthy, responsible, flexible, and stress-tolerant with a helpful and proactive attitude, a quick learner with an entrepreneurial mindset.
• Willingness to continuously develop personal and professional skills through training and feedback.
  
  

We offer the following Benefits & Perks:

• Fantastic team culture based on trust and belonging
• Remote 🏠 + flexible working ⏰
• Laptop 💻 & a work-from-home budget – Get a personal budget of £500 to set up your home office
• Private Medical Insurance with Aviva, including Dental & Optical 🩺
• Group Life Insurance & access to Yulife Wellbeing & Rewards 💚
• Mental well-being support - Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace 🧘🏻‍♀️
• EAP confidential benefit with access to 24/7 compassionate guidance & expert advice 🤗
• 25 days holiday + bank holidays ⛱
• Training, support, and personal development 📖

Who we are:

As the global leader in the eCommerce automation sector, Linnworks has one mission: Giving our clients back their time to grow and lead their brands. Companies wanting to sell their products via marketplaces like Amazon, eBay, Facebook, etc need a platform to automate and monitor retail, inventory and shipping processes and performance. We have teams across North America and Europe, and we are backed by Marlin Equity Partners, a leading growth equity firm headquartered out of California.

Linnworks not only has the market-leading product for e-commerce automation but also attracts the best people in the industry. Highly skilled, passionate, and collaborative with a winning and customer-centric attitude - we pride ourselves on our people.

Life at Linnworks:

Linnworks is proud to be an Equal Opportunity Employer (EoE). We believe that diversity of experience, perspectives, and background leads to a better environment for our employees, and better service for our customers. The training and development of our employees is something we value deeply. We are committed to continuous investment into their personal growth, providing clear paths for career progression, and equipping them with the tools and training required to become experts in their profession.

Please ensure you are eligible to work in the UK.