Salesforce Change Manager

Company Description

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

Markets Technology

We anticipate the need to enable customer touchpoints through digitalising processes that are currently offline, and through shaping and establishing a digital ecosystem over the next 5 years, developing a clear roadmap for modernisation and standardisation whilst developing new platforms, solutions and techniques we support Informa’s digital agenda and diverse global customer needs.

Job Description

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

Our company is going through an exciting period of change where we are developing exciting new digital products and commercial offerings to enhance our value proposition by providing access to qualified audiences in digital channels. As a Change Manager, you will report to the Director of Change Strategy & Adoption and play an exciting and key role in working on some of the most interesting and complex transformation programmes.

Our team partners with and assists regional market leaders in successfully defining, implementing, and sustaining their people agenda. Together, we seek to ensure the long-term sustainability and embedding of major Tech-enabled transformation programmes.

Our work is varied, challenging, but fulfilling. It spans across:

• Planning and implementing change journeys and offering an understanding of change practices required to support the end users to sure up adoption and progression of the tools, and processes which allow Informa Markets to better address customer needs and support higher value service provision to the markets they serve. This includes various powerful tools, to support Marketing, Sales, Billing, Event Operations and Digital delivery.
• Being responsible for identifying and managing business change impacts arising from technology, systems and business process changes through key initiatives delivered in an agile and data-driven manner. The change will be delivered in conjunction with regional market teams to ensure successful delivery and adoption of every new capability.
• Creating innovative evidence-based Learn-On-The-Job / Test and Learn strategies that drive effective embedding of cultural and behavioural change across an organisation. This will support the ambition to shift the organisation to a data-driven and outcome-focused mindset and ways of working.
• Playing a key role in identifying and managing stakeholders through change activities, leveraging Objectives and Key Results (OKRs) to measure impact.
• Managing communications and training delivery
• Managing people impacts, minimising resistance, and ensuring project outcomes are met.

Qualifications

• Experience in developing and delivering change strategies for global organisations
• Application of change management plans in technology driven transformation programmes, specifically programmes which involve Salesforce or ERP enabled change
• Working with agile design principles and a proven record in understanding end user and business needs
• Collaborated with Business Leaders and other Change professionals (such as Business Analysts) to ensure benefits are clearly elicited, defined, agreed upon and measured
• Lead transition management, ensuring that business is maintained the changes are effectively integrated into the business
• Develop and delivered communications & training collateral – including creation of a clear narrative for the vision, plans and objectives engaging change, creating alignment with the strategy and high impact engagement to create widespread participation and shared ownership

Additional Information

Employee experience is very important to us. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritise promotions internally.  

Our benefits include: 

• Tailored development opportunities and on-demand access to thousands of courses on LinkedIn  
• Balance time in the office with time working remotely, feeling fully supported wherever you are  
• 25 days annual leave, 4 days for volunteering and a day off for your birthday!  
• The chance to work from (almost!) anywhere across the globe, four weeks a year  
• Competitive and rewarding benefits, tailored to each of our regions   
• Work with high quality specialist products  
• Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration  
• The chance to become an Informa shareholder, with extra rewards just for colleagues  
• Regular social events and networking opportunities  

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law. See how Informa handles your personal data when you apply for a job here.