Philippines onlyCollaborating closely with Team Leaders, you will assume a pivotal role in supporting your assigned team by overseeing essential tasks including recruitment, onboarding, quality assurance, and other related activities. Additionally, you will be a key contributor to our company's growth by actively engaging with potential customers, cultivating their interest, and efficiently scheduling appointments for our sales team.
Your responsibilities include:
- participating in recruiting activities, with the goal of finding strong performers (based on culture, skills, experience, and other qualification requirements
- conducting onboarding activities to ensure smooth transition for new hires
- providing guidance and support to new team members, helping them acclimate to their roles and the company’s processes
- serving as a resource person for answering questions and addressing concerns during the onboarding period
- conducting training activities as needed
- qualifying leads and opportunities based on predefined criteria and ensuring they meet the established qualification standards prior to assigning them to appropriate Sales Team members
- assisting in quality assurance activities (as needed) to ensure adherence to company standards and optimize customer experience
- making outbound calls to potential customers with the goal of consistently delivering agreed targets
- scheduling consultations between contacts/prospective customers and members of our Sales Team
- inputting information accurately into our system
- representing the company in the best way possible when conversing with contacts
- ensuring all calls are done based on standards and requirements of the company
- delivering reports accurately and on a timely basis
- participating and documenting processes and improvement initiatives
Requirements
- With at least 2 years of successful experience as a Lead Generation Support Specialist or Subject Matter Expert (Sales calls related) or relevant experience
- Experience working w/ any CRM Tools (Salesforce is a plus but not required)
- Experience with MS Office Tools
- With prior experience with training, onboarding, and recruiting
- Strong people skills
- Excellent listening and verbal communication skills
- Has a strong broadband internet connection
- Has a designated professional and quiet workspace
- Amenable to working on a graveyard shift
As an agile company, we're seeking a trailblazer who personifies the following qualities and traits:
- Proactive, adaptable and flexible
- Highly professional
- Willing to go the extra mile to achieve desired outcomes
- Highly collaborative
- Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes
