United States onlyLabcorp is seeking a REMOTE RCM Quality Administrative Team Lead to join our team! The role involves leading the RCM Quality team, monitoring quality and workflow, facilitating calibration, providing guidance and feedback, and supporting reporting and performance initiatives.
Requirements
- Build and maintain strong, positive working relationships with team members and OPEM stakeholders.
- Ensure clear, professional, and timely communication across the department, particularly related to OPEM initiatives and expectations.
- Maintain a positive, adaptable attitude during organizational, OPEM, or process changes.
- Manage multiple priorities efficiently in a fast-paced environment.
- Monitor team performance, productivity, and workflow related to OPEM quality standards.
- Perform audits of team members' work and provide timely, constructive feedback aligned with OPEM requirements.
- Facilitate departmental calibration sessions to ensure consistent application of OPEM processes and scoring standards.
- Serve as a resource by providing hands-on guidance, clarification, and calibration support for OPEM-related work.
- Support performance observations and audits of processes and individual work within the OPEM framework.
- Assist the supervisor with planning and preparation of weekly touchpoint materials, including OPEM metrics and trends.
- Respond to emails and internal requests within a 48-hour turnaround time (TAT).
- Provide support for departmental and OPEM reporting, documentation, and data-tracking tasks.
- Perform additional duties assigned to support OPEM and departmental objectives.
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
AU, CA + 3 more