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BelleBE

Operations Supervisor

Belle is a healthcare company specializing in in-home foot care services, aiming to prevent severe health issues for at-risk populations through personalized care.

Belle

Employee count: 51-200

United States only

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About Belle

Belle is a fast-growing healthcare company revolutionizing in-home care — starting from the feet up. More than 25 million U.S. seniors can no longer safely care for their feet, contributing to over $38 billion in avoidable medical costs each year.

Belle trains and deploys a network of Community Health Workers to deliver in-home foot exams, preventive care, and care management. Backed by advanced data science, our care model detects emerging health risks early, often before they escalate. When issues arise, our telehealth team and nurses coordinate follow-up care and take action.

The result? Belle delivers clinical outcomes on par with blockbuster drugs, without a single pill. Our model helps prevent complications, reduce hospital visits, and improve quality of life — all with care that people genuinely love.

Our mission: Bring Joy to Healthcare. Join us if our cause inspires you!

About This Role

As an Operations Supervisor in Georgia, you’ll drive growth, build a strong team, and create community impact in your designated market. This role blends recruitment, market development, and operational excellence, ensuring seniors receive life-changing in-home care.

You’ll be actively engaged in technician development, field shadowing, performance reviews, and issue resolution. You’ll also collaborate closely with cross-functional teams to ensure every appointment is delivered with consistency, professionalism, and warmth.

You will also serve as the local face of the company — building trust with your team, ensuring quality standards are met, and collaborating cross-functionally to help Belle scale successfully.

Responsibilities

Team Leadership & Development

  • Lead technician hiring and onboarding in partnership with centralized recruiting and training teams
  • Conduct field-based shadowing and provide real-time coaching
  • Facilitate technician check-ins and performance reviews
  • Support technicians in meeting certification and compliance requirements
  • Foster a connected and motivated team culture with ongoing engagement initiatives
  • Provide proactive coaching on hospitality, documentation, attendance, and professionalism

Operational Oversight

  • Monitor KPI’s such as attendance, appointment fulfillment, and CSAT
  • Ensure proper execution of Belle’s care model and scope of practice
  • Manage documentation audits and follow up on quality concerns
  • Track technician availability and support schedule optimization
  • Report safety concerns, policy violations, or compliance issues as needed
  • Collaborate with HR, Compliance, and Member Experience teams on escalations

Qualifications

  • Bachelor’s degree in Business, Healthcare, or a related field preferred
  • 2+ years prior experience managing a field-based or remote team (healthcare, retail, or service industries ideal)
  • Strong people leadership and coaching abilities
  • Highly organized, tech-savvy, and action-oriented
  • Excellent communication skills — clear, direct, and compassionate
  • Familiarity with scheduling, attendance, or workforce tools is a plus
  • Resides in Georgia and able to travel locally to support CHWs in the field (15–25% expected)

Benefits

  • Competitive compensation based on experience
  • Health, Dental, and Vision Insurance Benefits
  • 401k
  • PTO, Sick, and Paid Holidays
  • Opportunity for significant career growth and expansion of responsibilities
  • Ability to reshape an industry and protect lives

Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

About the job

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Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Belle

Learn more about Belle and their company culture.

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Belle leverages its extensive expertise in tech-enabled foot care to proactively anticipate, pinpoint, and mitigate health issues for at-risk members on behalf of health plans and systems. Our innovative approach involves deploying a dedicated network of skilled technicians to offer an unparalleled healthcare experience: personalized, in-home foot care (think medical pedicures). With the strategic integration of data science, Belle not only ensures prevention but also fosters value-add member engagement across the care continuum. This brings joy to our members but also drives significant financial benefits for our clients. At Belle, we’re not just redefining foot care; we’re transforming the healthcare experience by combining precision, compassion, and cutting-edge technology.

The journey began in 2014 as an in-home salon and spa service, prompted by a demand from seniors who insisted on regular pedicures due to the challenges of accessing their feet. Belle transitioned away from its original marketplace model to focus on addressing foot health issues, realizing that a significant percentage of diabetes-related healthcare costs stemmed from preventable foot ulcers and amputations. By 2019, Belle formed health plan partnerships, standardizing its service delivery of medical pedicures within home healthcare. Today, Belle's predictive analytics capabilities allow us to engage and care for members effectively, driving down healthcare costs while enhancing the overall patient experience.

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Belle

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