Receptionist/Front Desk

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Receptionist/Front Desk position is responsible for handling front office reception and other administrative duties, including but not limited to, greeting guests, answering phones, handling company inquiries, and sorting and distributing incoming mail/deliveries. This position is also responsible for assisting with People Operations projects and administrative tasks as needed.

Responsibilities:

• Assist with People Operations projects as needed
• Greet and welcome guests as soon as they arrive at the KnowBe4 office
• Direct visitors to the appropriate KnowBe4 personnel
• Answer, screen, and route inbound phone calls
• Receive incoming mail/deliveries on a daily basis and inform the shipping and receiving specialist of them
• Assist as needed in the shipping area, such as the mailing and shipment of outgoing envelopes and packages
• Maintain office security by following safety protocol and controlling access via the reception desk (ie. issue visitor badges)
• Manage office supply inventory; order supplies as needed, with an emphasis on sustainable items per the Environmentally Preferred Purchasing Policy
• Sends out sympathy cards
• Ensures we have enough COVID tests in stock
• Handles lost and found items
• Perform other administrative receptionist duties such as scanning

Minimum Qualifications:

• High school diploma, or equivalent education
• 4 year college degree or equivalent education and experience preferred
• One (1) year of work experience in a customer-facing, service-oriented position
• Experience with GSuite products (Gmail, Google Docs, Google Sheets)
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome)
• Experience navigating a HRIS system (Dayforce or Workday a plus)
• PHR or SHRM certifications a plus
• Strong attention to detail
• Ability to maintain confidentiality with findings, employee data and Company information; high level of integrity and honesty
• Ability to work independently and be a self-starter
• Strong verbal and written communications
• Good computer skills
• Excellent time management and organization skills
• Positive attitude and pleasant demeanor in handling guests and staff is a must
• Team player who is willing to go the extra mile

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.