Compliance Content Specialist (Position located in Singapore)

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Please submit your resume in English.

To learn more about our team and office culture in Singapore, Singapore, visit the following links.
Careers Page:https://www.knowbe4.com/careers/locations/singapore
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Singapore-Location-EI_IE969384.0,7_IL.8,17_IC3235921.htm

The Compliance Content Specialist is a key contributor in helping sales and customer success managers be aware of KnowBe4’s compliance plus content library. The ideal candidate has strong customer service skills, is a master of the compliance plus content available to our customers and is knowledgeable on the best practices for implementing compliance training programs. This role will conduct research, develop documentation and support the revenue teams with answering customer questions about compliance content through email, phone, and video calls.

Requirements:

• Support internal and external customers with onboarding, implementation, and product usage
• Prepare for regular client-facing meetings through video calls, conduct a compliance content needs analysis and make applicable content recommendations in real time
• Work collaboratively with security awareness training content specialists to answer questions and provide customer support for the security awareness training library
• Create compliance-related collateral used for internal and external communication and product education.
• Perform market analysis for compliance content and products related to compliance training to be reported on a quarterly basis to courseware and marketing teams
• Perform reviews of new content each month and update recommended training content documentation for US and international clients
• Review and communicate top-used and rated modules as well as best practices for implementing large-scale learning plans using KnowBe4’s Compliance Plus content
• Review quarterly customer feedback with regard to topics and quality of content from users including requests for new topics and communicate this back to the publishers to help inform roadmaps
• Provide training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content
• Think globally and stay attuned with compliance law updates, cultural expectations of content globally, as well as translations available for customers
• Contribute to continual improvement of our processes, quality, and efficiency as we grow

Qualifications:

• Bachelor's degree in Organizational Development, Law/Paralegal, or related field/experience
• Excellent communication skills - both written and verbal and visual
• Excellent customer service and needs analysis skills
• Experience with compliance training a plus
• Experience working in a compliance department a plus
• Experience with development and updating documentation
• Experience advising clients on learning plans
• Experience with translations a plus
• Experience with project management software
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communication
• Excellent time management and organization skills
• Strong active listening skills

Our Fantastic Benefits

We offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.