Customer Support Representative

Join Keep as a Customer Support Representative and play a key role in delivering thoughtful, high-quality support in a fintech environment where accuracy, judgment, and clear communication matter. You will support customers primarily through written tickets and emails, with phone calls making up a smaller but important part of the workload.

Requirements

• At least 1-2 years of experience in customer support or a similar customer-facing role
• Strong fundamentals and sound judgment
• Ability to communicate clearly and confidently, both in writing and on calls
• Comfortable working in an environment where products and processes evolve over time
• Ability to think critically, ask the right questions, and make decisions within scope

Benefits

• Comprehensive suite of cross-border banking services
• Opportunity to work with a team of seasoned global startup veterans
• Backed by VCs in the fintech sector
• Remote work option