All roles at JumpCloud are Remote unless otherwise specified in the Job Description. JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With
JumpCloud, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform.
JumpCloud is IT Simplified.
About the Role
JumpCloud is seeking a Senior Software Engineer to join our newly formed AI Platform team. As a founding member, you’ll have a huge say in our technical direction and a chance to mentor others as we grow.
You will bridge the gap between cutting-edge LLM research and production-grade engineering. Your mission is to design and build the end-to-end architecture for JumpCloud’s AI platform—spanning model orchestration, tool integration, and real-time decision systems..This is a unique opportunity for an experienced and ambitious engineer to move beyond simple integration and build a scalable platform that empowers our entire engineering organization to ship agentic AI solutions solving real-world security and IT problems.
In this role, you will:
Lead the Vision: Drive the strategy, planning, and roadmap for our AI platform, identifying key opportunities to integrate AI into every stage of the product development lifecycle.
Architect and Build: Design, develop, and maintain a robust and scalable AI platform. This includes creating and managing intelligent agents to automate tasks in areas such as requirements gathering, story creation, development, testing, CI/CD, and observability.
End-to-End Ownership: Take full ownership of AI initiatives, from initial ideation and proof-of-concept to deployment, monitoring, and ongoing support.
Mentor and Collaborate: Serve as a technical leader and mentor to other engineers, evangelizing AI best practices and collaborating with product managers, designers, and other engineering teams.
Drive Operational Excellence: Ensure the AI platform is reliable, observable, and secure. Develop and maintain robust CI/CD pipelines, monitoring systems, and incident response protocols.
Customer-Centric Mindset: Work closely with customer support and product teams to address customer escalations and use feedback to improve AI-driven solutions.
You have:
6-8+ years of experience in software engineering, with a significant focus on building and scaling platforms.
Deep Expertise in AI: Proven experience in designing, building, and deploying machine learning models and AI-driven systems in a production environment.
Platform Engineering: Strong background in platform engineering, including building reusable services, APIs, and infrastructure to support multiple teams.
Full-Stack Proficiency: Experience across the entire software development lifecycle, from requirements gathering and design to development, testing, and deployment.
Agent-Based Systems: Hands-on experience creating and managing intelligent agents or similar automated systems to perform specific tasks.
Cloud and DevOps: Extensive experience with cloud platforms (e.g., AWS, GCP, Azure) and modern DevOps practices, including CI/CD, Infrastructure as Code (IaC), and observability tools.
Strong Communication: Excellent communication and collaboration skills, with the ability to influence technical and business strategy.
Problem-Solving: A pragmatic and innovative problem-solver who can navigate ambiguity and deliver high-quality solutions.
Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
You must be located in and authorized to work in the country noted in the job description to be considered for this role.
Please note: There is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.
Language:
JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at
JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you!
JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of
JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for
JumpCloud. Please note
JumpCloud is not accepting third party resumes at this time.
JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of
JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that
JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally,
JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent
JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice"
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