Program Manager, Media Product and Operations

About the team

About the role

We are looking for a dynamic Program Manager to design and execute on initiatives that support our suite of photography products and experiences. This role requires a strategic problem solver familiar with, or interested in learning about, our industry and the fundamentals of how our business works. You will synthesize internal and external customer feedback, align operational strategies with business objectives, and establish customer-focused metrics. Collaborating with BIEs to develop visual tools and educating leadership on their use is essential. You will also work with Aryeo and Zillow 3D Home teams and other cross-functional teams, identifying new opportunities and building best in class experiences for our customers. This role involves monitoring support channels, spearheading projects in change management, and product launches. As someone who proactively pushes the needle forward, you will liaise with various teams to implement changes, ensuring customer success.

Responsibilities:

• Serve as the product expert, providing guidance and support to cross-functional teams and ensuring that our teams are properly tooled to support the business and our partners.
• Lead cross functional change management, ensuring smooth transitions and minimizing disruptions during product launches and updates.
• Work cross-functionally with support, success, sales and other teams within the Zillow ecosystem to implement solutions that cater to unique customer requirements.
• Collaborate with Listing Media Services to drive alignment and ensure that the product, the partners, and the business are in sync.
• Provide operator experience feedback to product management teams, suggest improvements, and facilitate customer success.
• Monitor and report on project progress, ensuring that key achievements and deadlines are met.
• Develop business cases for new opportunities.
• Own customer satisfaction and growth metrics, creating and managing improvement plans.
• Stay abreast of Real Estate media industry trends in products and pricing.
• Test and implement recommendations through strategic pilots and proof-of-concepts.
• Develop and lead large-scale strategic projects, overseeing workstreams, crafting project plans, making recommendations, defining implementation strategies, conducting impact analyses, managing day-to-day operations, providing cross-functional alignment through regular read-outs, and drafting timely, clear, and accurate communications for business partners and senior leaders.

Who you are

• Bachelor's degree in Business, Project/Program Management, Information Systems, or related field.
• Minimum of 2 years of experience in program or project management, preferably in a tech company.
• Proven experience in leading change management initiatives and managing complex projects, including product, service, and go-to- market.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and influence partners at all levels.
• Demonstrated ability to manage multiple projects and priorities, ensuring deadlines are met and goals are achieved.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Certified Project Management Professional (PMP) or equivalent certification is a plus.

Transferable Skills

Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.