United States onlyAbout the team
Zillow Group Billing, eCommerce & Customer Payments team is a customer facing finance team that leads various operational processes. The team drives the optimization of cash flow via inbound customer payments, enhances revenue through minimizing payment churn and maximizing collections, promotes financial risk management and policy, and supports business growth. The focus for all teams is to drive long-term solutions that are automated, scalable, flexible, and cost effective.Zillow is seeking a results-oriented person, with strong independent thinking and problem-solving abilities. They should have a passion for delivering quality on time, every time, to internal and external partners. If you have an excellent record of operational improvement and leadership, we are looking for you!
About the role
Our ideal candidate has proven experience in leading self identified and directed process improvement projects in which the individual has independently identified issues and developed resolutions. You have a proven understanding of all operational aspects of accounts receivables, cash applications, and accounting related to allowances for bad debt and sales allowances. You will have a proven track record of successfully working in a variety of systems including, but not limited to: High Radius, SFDC, Workday and Zuora (preferred) or other ERP systems.
Responsibilities:
Strategic Account Management:
Focus on driving lower AR balances from Business to Business strategic enterprise-level clients.
Prioritize and manage a portfolio of high-value accounts to ensure timely payment and resolution.
Meet team objectives, key results, OKRs and Metrics
Manage all escalations in a timely manner while supplying immediate resolution
Provide process improvement solutions pertaining to collecting on enterprise level accounts
Conduct regular financial health assessments for assigned strategic accounts.
Collaborate with Sales Pros to gain insights into client expectations and challenges.
Implement customized collection strategies based on the unique characteristics of each strategic account.
Financial Acumen:
Demonstrate a Mid-level understanding of accounting principles, particularly in relation to past-due accounts receivable.
Analyze financial statements and billing information to identify discrepancies and resolve issues promptly.
Analyze customer aging reports for discrepancies and opportunities for improvement
Autonomous Problem Solving:
Exhibit the ability to think independently and proactively identify solutions to collection challenges.
Work collaboratively with cross-functional teams to address complex issues and achieve optimal account resolution.
Provide insights to sales teams on customer payment behavior and potential risks.
Meet with Senior Leadership weekly to discuss past due AR
Documentation and Reporting:
Maintain accurate and up-to-date records of collections activities.
Generate regular reports on collection performance and provide insights for continuous improvement.
Who you are
Bachelor's degree in Finance, Accounting, Business, or a related field is preferred.
3+ years of experience in enterprise-level collections, preferably within a high-growth and dynamic industry.
Solid understanding of accounting principles and past-due accounts receivable.
Proven ability to work independently, take initiative, and solve problems creatively.
Excellent communication and negotiation skills with the capability to interact effectively with both internal and external stakeholders.
Strong organizational skills and attention to detail, ensuring accuracy in all collection activities.
Proficient in using collection software i.e High Radius & Zuora, and Microsoft Office Suite.
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
