Job Duck is seeking a driven and highly communicative Intake Specialist to join a fast-paced legal team. The role involves guiding potential clients through the initial consultation process, converting leads into retained cases, and managing high call volumes with confidence.
Requirements
- Meet and exceed KPIs related to conversions and call handling
- Handle high volume calls while maintaining professionalism and empathy
- Conduct follow up calls as needed to move leads through the pipeline
- Accurately document client information in the CRM
- Serve as the first point of contact for incoming leads
- Manage and convert inbound calls into qualified cases
- Maintain clear and professional communication with potential clients
- Follow established intake scripts and qualification guidelines
- Coordinate with internal legal team regarding qualified cases
Benefits
- Great Place to Work Certification every year since 2022
