V104 - Client Intake Representative

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Job Description:

We are seeking a compassionate and detail-oriented Client Intake Specialist to join our Law Firm. In this role, you will serve as the first point of contact for individuals and families seeking legal assistance related to nursing home abuse. This position is ideal for someone with call center or customer service experience, or a recent Law graduate with Customer Service experience interested in gaining experience in a law firm environment.

Schedule: Monday to Firday 08:00AM - 05:00PM EST

Monthly Compensation: 1,142 to 1,220 USD

Responsibilities include, but are not limited to:

• Entering and managing case details in a user-friendly case management system

• Maintaining accurate and detailed records of all interactions

• Identifying client needs and determining how the firm may assist

• Following up with potential clients to confirm receipt and completion of sign-up paperwork

• Assisting with the client onboarding process, including collecting necessary information and initiating sign-ups

• Handling inbound and outbound communication with potential clients via phone and email

• Providing professional, empathetic support to callers, often family members of victims of nursing home abuse

Requirements:

• Strong phone-based customer support skills
• Demonstrated empathy and compassion when handling sensitive situations
• Professional, patient, and courteous communication style
• Highly organized with strong follow-up skills
• Experience in a call center or customer service environment preferred
• Fluent in English
• Excellent listening and information-gathering abilities
• High attention to detail
• Strong typing skills with the ability to input information while speaking on the phone

Work Shift:

Languages:

Ready to dive in? Apply now and make sure to follow all the instructions! 

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.