Support Engineer Intern

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

The Support Engineer Intern works within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of RapidIdentity products and supporting technologies. The Support Engineer Intern provides direct assistance to RapidIdentity users and is responsible for fielding phone calls directly from customers, as well as delivering Tier 1 technical support to RapidIdentity customers with an emphasis on first-touch issue resolution.

What you can expect to do in this role:

• Work through weekly assignments and special projects as assigned
• Build and increase industry business acumen to position our solutions to customers
• Take notes and memos during meetings to document key takeaways
• Leverage new and existing information to document processes and procedures
• Create statistical reports utilizing databases, spreadsheets and graphics
• Ensure data-integrity through research by assisting in research, probing for details and offering solutions.
• Shadow multiple positions within the assigned department, and train in a variety of tasks
• Create written correspondence to respond to web inquiries and emails with supervision
• Research and gather documentation on company position in the industry
• Attend company functions and networking events
• All other tasks, responsibilities and duties as assigned
• #LI-Remote

What we are looking for:

• High School Diploma or GED required
• Must be actively in an accredited program at a college or university and be in good standing
• Desire to learn and take on new challenges
• Excellent interpersonal, oral and written communication skills
• Ability to work under pressure in a fast-paced environment.
• Strong attention to detail with an analytical mind and outstanding problem-solving skills.

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News

• Our interns do real work in the real world, with opportunities to dive into current projects, learn alongside full-time employees, code for products in the Apple platform or gain customer facing-experience on a global scale.

• Jamf interns can expect strong support, manager involvement, and a team of helpful Jamfs to lend a hand, but also be ready to take initiative and learn in a progressive and innovative environment. And we’ll save some time for fun, too.

• Many interns have been hired into full time roles, go on to great success at peer organizations, or pursue other career paths.

What it means to be a Jamf?
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.

Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.

Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.

What does Jamf do?Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at [email protected]