IntergiroIN

Technical Support Engineer

Online banking built for modern businesses. Our story ✨ Imagine business banking that facilitates innovation and progress, rather than thwarting it.

Intergiro

Employee count: 51-200

Poland only
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Are you interested in joining a scaling and forward-thinking Swedish FinTech company? Intergiro is building a financial ecosystem that will help businesses embed payments into their systems and products. We provide financial services such as business banking, card issuing and merchant acquiring, all on one platform and via a core suite of APIs .

We are looking for a new colleague to work on technical support to clients as well as support on technical matters in our implementation process. As Technical Support Engineer, you will be part of our Customer Operations team and play a key role in creating a great support experience for our clients. As this area is evolving in our business, you will be able to influence how technical support is built at Intergiro - and help us create an effective and high-quality process.

Our Technical Support Engineer will be the bridge between our Engineering team and Customer Operations team. You will provide support directly to our customers and also assist other Support team members in solving more technical issues. Ideally, you should enjoy dealing with customers and finding solutions to their problems, while being an outstanding team player.

Main responsibilities:

- Communicating with customers through our support platforms for example Intercom
- Handling and prioritizing support requests from customers and internal escalations
- Supporting on technical matters in our implementation process
- Reproducing the issues submitted by customers
- Analysing logs, traces and navigating across databases.

- Checking and verifying data

- Referring to our codebase

  • Communicating with other teams to get answers to your questions

Amongst other responsibilities, you will also have to:
- Track and troubleshoot bugs and frictions across all of Intergiro's products and technology stack
- Work with other teams such as Product, Engineering and Sales teams to answer customer needs and provide solutions.

Take the opportunity to join a fun, evolving and challenging start-up/scale-up and help us shape the future of the ‘embedded finance’ revolution! We want to be the best kind of company and the best kind of environment, for the best kind of people:

💡 We believe in idea meritocracy: the best one wins, no matter where it came from and we make sure to create a safe place for open communication so everyone can express their views.

💬 We give you a lot of ownership and autonomy which means you will have the space to grow and make an impact on our business. This also means you get the freedom to work remotely from anywhere in any of our European hiring locations.

👩‍⚖️ We continuously seek innovation. We are trying to build something different and better than what is already out there, so we must be the vanguard.

Requirements

  • Customer-focus with the ability to identify and assess root issues and resolve them to customer's satisfaction or escalate as appropriate
  • Experience in working at a software company, preferably within FinTech, where you provided business to business technical support

- Understanding API architecture

  • Understanding Rest API principles and HTTP protocol
    - Experience with scripting languages knowledge such as JS and JSON/XML
    - The ability to read basic HTML, CSS is a plus
    - Basic understanding of software development lifecycles
    - Knowledge of SQL

- Experience with ticketing systems

  • Ability to read and comprehend technical documentation
  • Ability to thrive in a fast-paced, quickly changing environment with a remote team
    - Language requirement: Fluency in English is a requirement.
  • Located in Poland with a valid work permit

    What we offer:
  • Opportunity to work with like-minded individuals in a modern and fast-paced environment
  • A fully remote position with flexible working hours that makes work/life balance comfortable
  • A benefit package with 28 days of vacation and other benefits such as health care insurance and wellness allowance etc.

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About the job

Apply before

Jun 23, 2024

Posted on

Apr 24, 2024

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Poland +/- 0 hours

About Intergiro

Learn more about Intergiro and their company culture.

View company profile

Online banking built for modern businesses.

Our story ✨

Imagine business banking that facilitates innovation and progress, rather than thwarting it. A tech company designing financial infrastructure for innovators and change-makers to build, adapt and thrive in this brave new interconnected world. The future is a set of APIs that digital businesses can integrate into their code, to automate their entire financial value chain.

Start with why

Intergiro was conceived in 2017 to help new internet business models thrive. The founding team and their network were a group of creative and rebellious misfits. The kind that never had a ‘normal’ job, true entrepreneurs.

Bustling with product and business ideas, and supercharged by the exciting opportunities that the internet revolution was revealing, they wanted to solve problems and build new things.

IoT, crypto, platform, and all kinds of computational business models were dreamt up and prototyped. Some of the ideas were crazy, some were flops, some were brilliant and some listed for hundreds of millions of Euros.

But technological and cultural clashes with banks meant that many of these ideas were stopped dead in their tracks. So we hatched an ambitious plan to build our own digital business banking system.

That ambitious plan we now call Intergiro, and its a purpose built cloud financial toolkit for innovators, creatives and change-makers to build, adapt and thrive in this digital age.

Online banking, built for modern businesses

We know how hard running a business can be. That's why we decided to make your business life easier and reduced the costs of business banking for our customers by:

Removing all frictions businesses may encounter when opening a business account. With our digital solutions, we have automated many processes to ensure smoother and faster onboarding.

Providing financial services to the "underbanked" and bringing them onto the financial grid. Your Intergiro account opens a gateway to endless business opportunities.

Offering bespoke packages to those who are unsure of their business requirements. We are well aware that different stages or developments and different types of companies don’t have the same needs. Our clients choose the package that's right for them and their budget. And they can always upgrade or downgrade their plan at any time.

Re-bundling the entire financial toolkit so we can offer a one-stop-shop. Our customers have access to multi-currency accounts, card issuing and card acquiring solutions across Europe. All in all, we are trying to make banking more technically advanced.

Tomorrow's World

My name is Dietmar and I am an entrepreneur in the year 2030. I’m writing to you from the future via a quantum field manipulation technique that has not been invented yet.

I run a fleet of autonomous taxis in Zurich, through a business called Fast Cabs. A lot has changed in the last decade, so I hope what you are about to read helps you understand the financial systems that are required to facilitate the businesses of tomorrow.

I incorporated the business entirely on a Swiss government issued blockchain. My partners and I hold shares in the form of smart contracts, with built in voting rights and share issuance functionality. All shares on the Swiss stock market are now smart contracts. The only distinguishing factor making a company public (or not) is a Boolean database field called ‘PUBLIC_TRADABLE’.

We are keeping ours to ‘FALSE’ for now. It’s not that we are worried about the extra paperwork, in fact there is no paperwork in 2030, now that all our transactions are automatically classified by our bank’s AI and booked via API into the correct accounting fields.

What might the finance institutions of the future look like?

Future gazing might seem like a fairly reliable way to make yourself look stupid. From Irving Fisher’s stock predictions to the record executive who claimed ‘The Beatles have no future in show business’, history is full of bad predictions.

The future is shaped by ‘Black Swans’ that are impossible to see beforehand, retrospectively explainable, and of huge consequence.

Fundamental changes may well be near impossible to predict, however we believe that there are patterns and trend lines that can be followed up a logical path to give us clues, particularly in the business context. To imagine Tomorrow’s World we followed these simple trend lines:
• Companies always try to create value
• They try to remove friction for customers
• They build on existing foundations and ideas
• This creates a fast, complex network economy
• Trust is a key design feature in this economy

Employee benefits

Learn about the employee benefits and perks provided at Intergiro.

View benefits

Healthcare benefits

Medical insurance for employees.

Wellness benefits

We offer sports expenses compensation.

Home office budget

Top-quality equipment (mainly Apple computers)

Paid parental leave

Paid family leave for all parents to support you and your family.

View Intergiro's employee benefits
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Intergiro

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