Technical Support Engineer- L2

What began as a vision to revolutionize customer service in the financial sector has blossomed into interface.ai, a leading force in artificial intelligence for banking. Founded in 2019 by Srinivas Njay and Bruce Kim, the company embarked on a mission to empower credit unions and community banks with technology that was once the exclusive domain of large financial giants. Inspired by the impact his father had in the community financial space, CEO Srinivas Njay, alongside co-founder Bruce Kim, set out to build a platform that could democratize financial wellness for millions. They envisioned a 'personal bank teller' available 24/7, capable of handling everything from simple inquiries to complex transactions with a human-like touch. This vision was fueled by the realization that smaller financial institutions were struggling to keep up with the digital demands of the modern consumer, often lacking the resources to develop their own sophisticated AI solutions.

The journey of interface.ai has been one of relentless innovation and a laser focus on a specific, underserved market. Instead of pursuing a broad, one-size-fits-all approach, the founders adopted a 'cookie-cutter' model, developing a powerful, out-of-the-box Intelligent Virtual Assistant (IVA) that could be easily implemented and scaled. This strategy proved to be a game-changer, allowing them to sign up over 100 credit unions and community banks, serving a collective 16 million customers. Their AI-powered platform, which has now processed over 1.5 billion conversations, continuously learns and improves, offering a seamless, unified experience across voice, chat, and digital channels. This commitment to a managed AI agent means their clients see immediate results without the need for extensive in-house training or setup. From its early bootstrapped days to securing significant funding, interface.ai has remained dedicated to its core mission: transforming call centers from cost centers into revenue generators and, most importantly, helping financial institutions of all sizes to not just survive, but thrive in the digital age.