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Interface AIIA

Staff Engineer – Core Platform

interface.ai provides an AI-powered platform for credit unions and community banks, offering an intelligent virtual assistant to enhance customer service and automate interactions.

Interface AI

Employee count: 51-200

India only

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Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant.

We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies.

Ultimately, our mission is to drive financial well-being for millions of consumers.

With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim toput financial well-being on autopilot to help solve this problem.

About the Role

We’re looking for a Staff Engineer – Core Platform to architect, scale, and evolve the distributed systems foundation that powers Interface.ai’s next-generation AI experiences.

This is a hands-on, high-impact engineering role — you will design and build core platform components that enable real-time AI interactions, secure orchestration, and low-latency execution across millions of concurrent user sessions.

The ideal candidate is a systems thinker who thrives on solving large-scale engineering challenges in distributed, event-driven environments — someone who obsesses over performance, reliability, and elegant architecture, and who elevates the technical bar for the entire organization.

What You’ll Own

As a Staff Engineer, you will be the technical backbone for the Core Platform team — defining architecture, mentoring teams, and ensuring engineering excellence across all systems.

You’ll focus on:

  • Designing and scaling low-latency, fault-tolerant distributed systems serving real-time workloads.
  • Architecting microservices and event-driven systems that are secure, composable, and resilient under scale.
  • Integrating Vector Databases and Embedding Stores to support intelligent retrieval, RAG (Retrieval-Augmented Generation), and adaptive AI experiences.
  • Partnering with AI and Product teams to embed LLMs and inference services into the Core Platform, ensuring performance and observability.
  • Defining technical standards, best practices, and evolutionary architecture patterns across teams.
  • Driving continuous improvement in code quality, observability, and deployment reliability.
  • Acting as a technical mentor and multiplier — raising the bar for system design, code reviews, and debugging excellence.

What You’ll Do

  • Architect and Build Distributed Systems: Design microservice-based architectures that enable scalability, low latency, and fault isolation for AI-driven features.
  • Optimize System Performance: Own performance at the platform level — from network I/O and API design to database indexing and caching strategies.
  • Enable AI Integrations: Work closely with LLM engineers to design APIs and data pipelines supporting RAG, embeddings, and model-inference use cases.
  • Design Resilient Data Infrastructure: Implement streaming and async systems (Kafka, Pulsar, or similar) to handle high-volume event traffic.
  • Drive Engineering Quality: Establish patterns for clean code, contracts, testing, and documentation. Lead architecture and code reviews across pods.
  • Mentor and Coach: Elevate senior engineers through structured mentorship, design walkthroughs, and technical guidance.
  • Champion Evolutionary Architecture: Build for change — advocate for modular, observable, and testable systems that can evolve with business needs.
  • Improve Platform Resilience: Implement retry, backoff, rate-limiting, and circuit-breaker patterns to ensure uptime and reliability at scale.
  • Collaborate Cross-Functionally: Work with AI, data, DevOps, and product teams to define shared contracts, SLAs, and infrastructure standards.

What We’re Looking For

Required Qualifications

  • Experience: 8+ years of experience in backend or platform engineering, including 2+ years in high-scale B2C or distributed systems environments.
  • Distributed Systems Mastery: Deep understanding of scalability, consistency, concurrency control, and fault tolerance.
  • Low-Latency Systems Expertise: Proven track record designing systems with strict SLA and sub-second response times.
  • Microservices Architecture: Strong experience building, deploying, and maintaining service-oriented architectures with APIs, event streams, and async messaging.
  • Vector DBs & Embeddings: Hands-on experience with Weaviate, Pinecone, Qdrant, FAISS, or similar; strong grasp of RAG patterns and semantic retrieval.
  • Programming Proficiency: Expertise in Go, Rust, Java, or Python, and familiarity with modern frameworks (gRPC, GraphQL, REST).
  • Data Layer Knowledge: Solid understanding of SQL/NoSQL databases (PostgreSQL, Cassandra, DynamoDB) and caching systems (Redis, Memcached).
  • Resilience & Observability: Experience designing with telemetry, distributed tracing, chaos testing, and monitoring (Prometheus, OpenTelemetry).
  • Engineering Quality Mindset: Passion for clean code, automated testing, CI/CD, and maintainability.
  • Bar-Raising Leadership: Experience mentoring teams, enforcing code quality standards, and elevating design practices.

Preferred Qualifications

  • Experience building or scaling real-time personalization or recommendation systems.
  • Prior exposure to LLM serving, RAG pipelines, and LLMOps frameworks.
  • Familiarity with Kafka, Flink, or Beam for data streaming.
  • Contributions to open-source projects in distributed systems or AI tooling.
  • Deep understanding of cloud-native architectures (Kubernetes, Istio, Terraform).

What Makes This Role Special

  • You’ll define and scale the core technical foundation for AI systems serving millions of users.
  • You’ll collaborate with world-class engineers across AI, platform, and product to deliver real-time, intelligent experiences.
  • You’ll raise the engineering bar — shaping how code is written, reviewed, and deployed across teams.
  • You’ll lead by example: mentoring senior engineers while remaining hands-on in architecture, design, and implementation.
  • You’ll be part of an organization where AI-first thinking, evolutionary architecture, and engineering craftsmanship are core values.

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

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About Interface AI

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What began as a vision to revolutionize customer service in the financial sector has blossomed into interface.ai, a leading force in artificial intelligence for banking. Founded in 2019 by Srinivas Njay and Bruce Kim, the company embarked on a mission to empower credit unions and community banks with technology that was once the exclusive domain of large financial giants. Inspired by the impact his father had in the community financial space, CEO Srinivas Njay, alongside co-founder Bruce Kim, set out to build a platform that could democratize financial wellness for millions. They envisioned a 'personal bank teller' available 24/7, capable of handling everything from simple inquiries to complex transactions with a human-like touch. This vision was fueled by the realization that smaller financial institutions were struggling to keep up with the digital demands of the modern consumer, often lacking the resources to develop their own sophisticated AI solutions.

The journey of interface.ai has been one of relentless innovation and a laser focus on a specific, underserved market. Instead of pursuing a broad, one-size-fits-all approach, the founders adopted a 'cookie-cutter' model, developing a powerful, out-of-the-box Intelligent Virtual Assistant (IVA) that could be easily implemented and scaled. This strategy proved to be a game-changer, allowing them to sign up over 100 credit unions and community banks, serving a collective 16 million customers. Their AI-powered platform, which has now processed over 1.5 billion conversations, continuously learns and improves, offering a seamless, unified experience across voice, chat, and digital channels. This commitment to a managed AI agent means their clients see immediate results without the need for extensive in-house training or setup. From its early bootstrapped days to securing significant funding, interface.ai has remained dedicated to its core mission: transforming call centers from cost centers into revenue generators and, most importantly, helping financial institutions of all sizes to not just survive, but thrive in the digital age.

Employee benefits

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Flexible Hours

Work as your own team's schedule demands, as long as work gets done.

Work Remotely

It isn't where or how, but what you do that matters. Work from anywhere.

Health & Wellness

Benefits that provide peace of mind for you, your spouse, and your next generation.

Grow your Skills

Get access to tools and training, while helping to shape the future of AI technology.

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