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Interface AIIA

SDE IV - Backend

interface.ai provides an AI-powered platform for credit unions and community banks, offering an intelligent virtual assistant to enhance customer service and automate interactions.

Interface AI

Employee count: 51-200

India only

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Banking is being reimagined—and customers expect every interaction to be easy, personal, and instant.

We are building a universal banking assistant that millions of U.S. consumers can use to transact across all financial institutions and, over time, autonomously drive their financial goals. Powered by our proprietary BankGPT platform, this assistant is positioned to displace age-old legacy systems within financial institutions and own the end-to-end CX stack, unlocking a $200B opportunity and potentially replacing multiple publicly traded companies.

Ultimately, our mission is to drive financial well-being for millions of consumers.

With over two-thirds of Americans living paycheck to paycheck, 50% holding less than $500 in savings, and only 17% financially literate, we aim toput financial well-being on autopilot to help solve this problem.

Role – SDE IV Backend

Location: India (Remote)
Function:
Engineering – Product Engineering
Reports to:
Engineering Manager – Product Engineering

About the Role

We are looking for a Software Development Engineer IV to join our Core Platform Team. This team is responsible for designing and scaling the foundational systems that power all our AI-driven products—from secure authentication and configuration engines to core services like logging, feature management, and real-time orchestration.

You’ll work alongside experienced engineers to build modular, high-performance backend systems that are critical to uptime, compliance, and scalability across the company. This is a hands-on role ideal for engineers looking to grow their impact while working on production infrastructure used by every product team.

What You’ll Do

  • Architect, develop, and optimize scalable microservices and RESTful/GraphQL APIs for Interface’s conversational AI platform, ensuring high availability, low latency, and seamless integration with products and partner ecosystems.
  • Implement and maintain complex workflows using event-driven architectures, leveraging technologies like Kafka, RabbitMQ, or AWS SNS/SQS, to support real-time conversational AI interactions and data processing.
  • Design and manage robust data models and database schemas using SQL (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB, DynamoDB) databases, optimizing for performance, scalability, and data consistency.
  • Conduct thorough code reviews, providing constructive feedback on code quality, adherence to coding standards, and alignment with architectural best practices, while mentoring junior developers.
  • Collaborate with cross-functional teams, including frontend developers, product managers, QA engineers, and conversational designers, to define technical requirements, resolve bottlenecks, and deliver end-to-end features on cloud platforms (e.g., AWS, GCP, Azure).
  • Ensure system reliability by implementing monitoring, logging, and alerting solutions using tools like Prometheus, Grafana, or ELK Stack, and proactively address performance issues through profiling and optimization.
  • Drive adoption of CI/CD pipelines, containerization (e.g., Docker, Kubernetes), and infrastructure-as-code (e.g., Terraform, CloudFormation) to streamline deployments and maintain production-grade systems.

What You’ll Bring

  • Technical Mastery: 7-10 years of experience in building and delivering complex, scalable technical products. You have deep expertise in at least one of the languages mentioned below, and are well-versed in both NoSQL and relational databases.
  • Scalable Systems Design: Extensive experience with distributed systems, low-latency applications, and microservices. You know how to build systems that perform under pressure and scale seamlessly.
  • Real-Time Experience: Proven track record with real-time interactions, leveraging technologies such as web sockets, long-polling, and server-sent events to create responsive, real-time applications.
  • Security Data Protection: Hands-on experience implementing security and data protection measures. You understand the importance of safeguarding sensitive information in fintech applications.
  • Problem-Solving Mindset: You approach challenges with creativity and tenacity, always looking for effective, innovative solutions. Your proactive attitude helps you identify and resolve issues before they become problems.
  • Best Practices Advocate: Strong advocate for Test-Driven Development (TDD) and unit testing. You believe in writing clean, maintainable code and setting a high standard for the team.
  • Proficiency in advanced prompt engineering, including designing, optimizing, and integrating LLM prompts into complex workflows and production systems.

Proficiency in one or more of the following languages is required:

  • Go
  • Java
  • JavaScript/TypeScript/Node.js
  • Python

Why Join Us?

  • Remote-first culture – Work from anywhere, with top-tier colleagues.
  • High ownership, high impact – Your work will define the future of banking.
  • Comprehensive Benefits – We take care of our people.

At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

About the job

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Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

India +/- 0 hours

About Interface AI

Learn more about Interface AI and their company culture.

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What began as a vision to revolutionize customer service in the financial sector has blossomed into interface.ai, a leading force in artificial intelligence for banking. Founded in 2019 by Srinivas Njay and Bruce Kim, the company embarked on a mission to empower credit unions and community banks with technology that was once the exclusive domain of large financial giants. Inspired by the impact his father had in the community financial space, CEO Srinivas Njay, alongside co-founder Bruce Kim, set out to build a platform that could democratize financial wellness for millions. They envisioned a 'personal bank teller' available 24/7, capable of handling everything from simple inquiries to complex transactions with a human-like touch. This vision was fueled by the realization that smaller financial institutions were struggling to keep up with the digital demands of the modern consumer, often lacking the resources to develop their own sophisticated AI solutions.

The journey of interface.ai has been one of relentless innovation and a laser focus on a specific, underserved market. Instead of pursuing a broad, one-size-fits-all approach, the founders adopted a 'cookie-cutter' model, developing a powerful, out-of-the-box Intelligent Virtual Assistant (IVA) that could be easily implemented and scaled. This strategy proved to be a game-changer, allowing them to sign up over 100 credit unions and community banks, serving a collective 16 million customers. Their AI-powered platform, which has now processed over 1.5 billion conversations, continuously learns and improves, offering a seamless, unified experience across voice, chat, and digital channels. This commitment to a managed AI agent means their clients see immediate results without the need for extensive in-house training or setup. From its early bootstrapped days to securing significant funding, interface.ai has remained dedicated to its core mission: transforming call centers from cost centers into revenue generators and, most importantly, helping financial institutions of all sizes to not just survive, but thrive in the digital age.

Employee benefits

Learn about the employee benefits and perks provided at Interface AI.

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Flexible Hours

Work as your own team's schedule demands, as long as work gets done.

Work Remotely

It isn't where or how, but what you do that matters. Work from anywhere.

Health & Wellness

Benefits that provide peace of mind for you, your spouse, and your next generation.

Grow your Skills

Get access to tools and training, while helping to shape the future of AI technology.

View Interface AI's employee benefits
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Interface AI

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