Head of Community Activation

As our new Head of Community Activation, you’ll lead a global strategic function that fuels both the head and heart of our practitioner community. This is a rare opportunity to shape a role that blends inspiration, activation, and purpose to drive measurable commercial growth and cultural impact.

You’ll architect and deliver an enterprise-wide strategy that connects, empowers, and grows our practitioner, Faculty, and Associate Consultant (AC) communities. Your mission: to create vibrant, joyful networks that celebrate belonging while driving adoption, retention, and revenue growth.

From championing our purpose-led Gift of Discovery programme to curating flagship experiences like Insights Live, you’ll transform human connection into sustained business success—ensuring our community shines as a living expression of our brand and strategy.

What You’ll Do to Succeed

Strategic Leadership & Global Alignment

• Define and lead the global Community Activation strategy as a key driver of growth and engagement
• Align global and regional priorities to support adoption, retention, and revenue expansion
• Champion a “globally consistent, locally loved” approach to community engagement
• Act as the strategic voice of our practitioner community, influencing culture, product innovation, and enterprise strategy

Commercial Growth & Practitioner Impact

• Position the community as a strategic growth engine with visible impact on pipeline and renewals
• Embed commercial accountability into community strategy while nurturing creativity
• Drive practitioner lifetime value (LTV) through scalable engagement models
• Use data storytelling to demonstrate ROI and enterprise value

Inspiration, Belonging & Advocacy

• Cultivate joyful, self-sustaining communities that celebrate Insights’ magic
• Strategically manage the Faculty & AC journey from onboarding to recognition
• Scale Gift of Discovery globally, showcasing its social and business impact
• Elevate storytelling by turning practitioner success into global inspiration

Team Leadership & Collaboration

• Lead and coach a global team of Community Activation and Inspiration Managers
• Build a high-performing function that champions curiosity, innovation, and results
• Collaborate across Sales, Marketing, Product, and Customer Success to amplify strategic outcomes

Innovation & Experience Design

• Reimagine community experiences—from Insights Live to digital storytelling
• Champion innovation through platforms, data, and co-creation
• Design experiences that spark pride, energy, and global participation

Success Measures

• Measurable contribution to adoption, retention, and revenue growth
• Growth in practitioner LTV and global network participation
• ROI from flagship programmes like Insights Live and Gift of Discovery
• Increased Faculty & AC recognition, experience, and retention
• Data-led storytelling that demonstrates commercial and cultural impact
• Strong global collaboration and executive confidence

How You’ll Show Up

• Strategic & Commercially Grounded: You connect purpose to performance with clarity and confidence
• Inspiring & Energising: You mobilise others with warmth, creativity, and belief
• Collaborative & Influential: You build alignment across a global matrix
• Curious & Innovative: You challenge norms and bring fresh thinking
• Authentic & Playful: You lead with optimism and celebrate success

What You’re Great At

• Leading global community strategies that drive transformation
• Turning inspiration into measurable growth
• Influencing senior stakeholders across complex structures
• Designing scalable engagement models that boost loyalty and LTV
• Leveraging tech and data to enable smarter community experiences
• Championing storytelling and purpose-led initiatives
• Coaching leaders to deliver creativity and commercial excellence

Ready to Lead a Movement?

If you’re a visionary leader who thrives at the intersection of purpose and performance, we’d love to hear from you. Join us in creating a world where connection drives transformation—and where community is the heartbeat of business success.

Benefits:

• 37 days holidays

• Annual Bonus

• Private Medical Insurance/BUPA Menopause Plan
• Income Protection
• Pension Plan
• Health Cash Plan
• Life Assurance
• Electric Car Scheme
• Gym-flex
• Employee Giving
• My Advantage – Employee Discounts
• Critical Illness cover
• Employee Assistance Program
• Holiday purchase option

• Flexible working

Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.

Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/

Insights core purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything they do. Like any brilliant team we’re made up of different people. A career at Insights is about welcoming people for who they are, and supporting their journey towards whoever they want to become.

In Community Activation we fuel the head and the heart, turning practitioner inspiration into action and community energy into measurable commercial outcomes. By combining consultancy, connection and creativity, we empower practitioners and Faculty to apply Insights' solutions with passion and purpose, again and again.

We connect inspiration and activation to accelerate adoption, strengthen belonging and amplify advocacy. Through regional engagement, storytelling and purpose-led experiences, we help practitioners bring the Insights magic to life, driving growth, retention and brand strength across every customer journey.