Sales Operations Executive - Informa Markets - Hybrid, London

Company Description

Informa Markets creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor's Best Places to Work 2025 UK list.

Job Description

The Sales Operations Executive supports a business unit sales team, who are selling across different regions, multiple brands (products/events), and customers.

Sales Operations is a pivotal function within the business, providing structured sales administration, Salesforce (CRM) support, data analysis, reporting, and information entry support to Sales teams.

The Sales Operations Executive will report to the Head of Sales Operations. They will have knowledge and understanding of the Sales systems such as Salesforce and provide support in the set-up and management of Sales Pipelines within Salesforce and other CRM systems.

Furthermore, the role will assist in the management of data quality, accuracy, and consistency for the business unit, whilst also being on hand to support specific business unit reporting or analysis requirements.

Whilst they will support business unit sales teams, they will also be on hand to support Exhibitor Marketing, Event Ops, and Customer Service teams, with data list pull requests and reporting needs as well as supporting the event teams onsite at events both in the UK and internationally.

Qualifications

CRM management

• Manage and update Salesforce (CRM) and associated Sales order processing tools with sales contracts.
• Providing the forms (text) for sales, stand upsells, promo opportunities, catalogues, and contract creation.
• Serve as Subject Matter Experts (SME) on Salesforce business process for sales teams.
• Supports the product setup (events, sponsorship, digital, and print).

Sales and Marketing support

• Assist with administrative activities in support of forecasting, and preparing presentations for budget and strategy meetings.
• Support the sales team in preparation for pitching and proposals where applicable.
• Processing, checking and providing structured controls for the sale of exhibitor contracts.

Qualities needed for the role

• Well organized and good time management.
• Eye for detail and problem-solving.
• Interpersonal skills, confident personality, high level of enthusiasm.
• Proven ability to work under pressure.
• Ability to work in a matrix organization.

Skills required

• Ability to proactively handle and respond to queries from internal stakeholders and external customers.
• Experience in working with Salesforce or similar CRMs.
• Experience in data analysis and manipulation.
• Strong knowledge and application of Excel.

Desired

• Experience in working with Salesforce or similar CRM.
• Previous experience in the B2B / B2C events industry.
• Experience with Microsoft Office applications in particular Excel.

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.