Operations Analyst

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

Bloomreach has best in class customer and product data, and as our Customer Growth team continues to evolve we are looking for an Operations Analyst to support and propel us forward into a new age. The salary starts from €2,600 gross per month for Slovakia.

In this high impact position, you will collect and analyze data across functions to help optimize our business to key metrics. You will execute on our data and operations strategy, ensuring timely and accurate reporting on business initiatives, and yielding a cross-pillar view of company performance.

What you’ll do

• Execute on data analysis, often across various and complex data sources, to support Bloomreach’s Customer Success team
• Support Customer Success Operations Managers deliver on the Customer Success Platform roadmap
• Support Customer Success Operations team on execution and delivery of insights to senior leadership
• Maintain ongoing customer reporting and delivery to cross-functional business partners
• Lead and coordinate cross-functional program teams, ensuring execution of Customer Success Operations projects
• Act as trusted advisor to internal stakeholders by surfacing unforeseen risks and prioritizing key opportunities to drive Bloomreach towards best in class net retention rate
• Participate in special projects and perform other duties as assigned

What you’ll bring

• 2+ years of experience in data analysis, customer insights, customer success, operations, etc.
• Strong knowledge of Microsoft Excel, Google Sheets, Google Slides & Salesforce CRM software
• Strong time management and organizational skills
• Strong presentation, written and verbal communication skills
• Strong time management - proven track record working on multiple workstreams, while demonstrating the ability to multitask and prioritize effectively
• Solid experience with B2B SaaS and business fundamentals is a plus
• Natural problem solver and change driver; intellectually curious and critical thinker, able to anticipate challenges and changes before they happen
• Ability to thrive in a fast-paced technology-driven company and skilled at applying structure to an unstructured environment
• Ideally has experience in the eCommerce space, including site merchandising, marketing, analytics
• BA/BS degree

More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
• We believe in flexible working hours to accommodate your working style.
• We work virtual-first with several Bloomreach Hubs available across three continents.
• We organize company events to experience the global spirit of the company and get excited about what's ahead.
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
• The Bloomreach Glassdoor page elaborates on our stellar 4.4/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
• We facilitate sports, yoga, and meditation opportunities for each other.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
• We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.