United States onlyON-CALL Project Support Specialist
ICF’s Housing and Community Development Practice (HCD) is seeking an ON-CALLProject Support Specialist to join a collaborative team of U.S. Department of Housing and Urban Development (HUD) subject matter experts, content managers, customer service specialists, software engineers, user experience and graphic designers, and data analysts.
You will contribute to developing and organizing key information and providing exceptional customer experience to those seeking information from HUD.
This position is ON-CALL, Part-Time with variable hours; assignments are made on a demand-response basis, so hours are completely variable.
We are open to supporting 100% remote work anywhere within the US.
Key Responsibilities
Manage Tasks and Projects
- Work directly with customers, clients, contractors, and team members to determine needs and develop solutions
- Support various aspects of project management, including scoping tasks; creating project plans; developing and managing budgets, internal team schedules, and project milestones
- Schedule and lead client meetings; provide notes and action items following meetings
- Utilize Jira to assign and manage tasks
- Effectively present ideas to different audiences (from the general public to subject matter experts)
Web Product Development
- Work with clients and subject matter experts to identify enhancements and translate needs to a team of web developers and designers for development and implementation
- Draft user stories and requirements for new functionality
- Troubleshoot issues/bugs
- Test website functionality and create acceptance criteria
- Support and conduct user interviews
- Coordinate with web developers via Jira tickets
Data Management
- Clean up large sets of data
- Analyze datasets and report on findings
- Develop analytics dashboards to drive project and client decision-making
Project Support
- Develop knowledge of HUD’s programs and systems to inform content and respond to user needs
- Research and coordinate with subject matter/technical staff as needed to fully and completely respond to user inquiries or troubleshoot functionality
- Respond to client inquiries with a customer service-focused attitude
- Provide general project support (note-taking, budget tracking, monthly reporting, invoicing, data analysis)
Basic Qualifications
- Master's degree in Public Policy, Government, Economics, Urban Planning, or another relevant field, OR Bachelor's and 5 years.
- Minimum 3 years of experience with the following areas: Training and Technical Assistance; Data Analytics initiatives; maintaining organizational knowledge platforms; course development, hosting webinars, creating digital products; working with web applications and software; experience in web development, design, and coding (HTML)
Additional Required Skills/Experience
- Proficiency in MS Office Applications (Word, Excel, PowerPoint, Outlook)
- Experience developing and maintaining data dashboards
- Excellent communication skills with the ability to tailor communications for the web and to people with varying levels of technical understanding
- Excellent copy editing and QA/QC skills
- Proactive self-starter with proven organizational and time management skills, with strong attention to detail and ability to work effectively in a fast-paced environment
- Excellent problem-solving skills with the ability to analyze situations, identify existing or potential problems, and recommend solutions
- Outstanding customer service skills with the ability to remain cool under pressure and possessing a no-problem-too-big-or-too-small attitude
- Excellent interpersonal skills and desire to work in a team environment
Preferred Skills/Experience
- Experience in data visualization software (e.g., Tableau, Power BI)
- Experience using applications such as: Content Management Systems (CMS), Mailchimp (or similar application), Google Analytics, Survey Monkey, YouTube, Twitter, SharePoint, Jira, Salesforce, etc.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email Candidateaccommodation@icf.com and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.
Read more about workplace discrimination rightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$73,722.00 - $125,327.00Nationwide Remote Office (US99)
