United States onlyICF is seeking Instructional Designers (Entry to Mid-Level) to support the WMATA Technical Training and Development Division (TTDV) in the design, development, and evaluation of high-quality training programs for rail, bus, and maintenance personnel. These roles will be part of a multi-disciplinary team working under WMATA’s Safety and Readiness Department to create modern, learner-centered instructional content that improves workforce readiness and operational excellence.
This is more than just a design project—it’s an opportunity to shape how thousands of people learn, perform, and stay safe across one of the nation’s largest public transit systems. WMATA’s workforce keeps the D.C. region moving every day, and your work will directly help train operators, mechanics, and maintenance teams to perform at their best. You’ll use creativity and modern learning technologies to turn complex technical procedures into engaging, accessible training that makes a real impact on safety, efficiency, and community trust. It’shands-on, meaningful instructional design that helps move an entire city.
Work Environment:
Fully remote in the DMV area with periodic meetings or workshops onsite in Landover, MD or other Metro facilities.
Standard schedule: Monday–Friday, 7:00 AM – 4:00 PM ET (flexible).
Key Responsibilities:
- Design and Develop Instructional Content: Create engaging instructor-led, computer-based, and blended learning materials (presentations, handouts, CBT modules, job aids, and assessments).
- Apply Instructional Design Principles: Ensure all content aligns with adult learning theory, ADDIE methodology, and WMATA’s technical and safety standards.
- Collaborate with SMEs: Partner with technical experts and training staff to analyze existing materials, clarify content, and produce learner-friendly designs.
- Support Evaluation Efforts: Assist in developing and implementing learner assessments, surveys, and feedback instruments to gauge training effectiveness.
- Maintain Quality and Accessibility: Ensure compliance with Web Content Accessibility Guidelines (WCAG 2.2) and consistent use of templates, style guides, and Metro branding.
- Participate in Design Reviews: Support peer and client reviews to confirm technical accuracy and alignment with project goals.
Basic Qualifications:
- 3+ years of total work experience
- 2+ years of experience in Instructional Design, curriculum development, or training delivery
- Minimum 1 year of demonstrated knowledge of adult learning principles and ADDIE methodology
- Minimum 1 year of experience with e-learning authoring tools such as Adobe Captivate (Classic or New)
- Minimum 1 year of experience with Microsoft Office Suite and Adobe Creative Cloud (InDesign, Illustrator, Acrobat
Preferred Qualifications:
- Bachelor’s degree in Instructional Design, Education, Communications, or a related field
- Experience developing technical or safety-related training programs (transit, transportation, or public works preferred)
- Strong writing, editing, and organization skills
- Ability to write and structure training at an 8th-grade reading level for clarity and accessibility
- Familiarity with SCORM packaging and Learning Management Systems (LMS)
- Familiarity with accessibility and 508/WCAG compliance standards
- Experience applying Kirkpatrick or Phillips ROI models to measure training effectiveness
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email Candidateaccommodation@icf.com and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.
Read more about workplace discrimination rightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$66,730.00 - $113,440.00DC Remote Office (DC99)
Canada only
