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We are building experiences to advance the industry in how digital can be used to drive customer acquisition in the Medicare Advantage space. We are aggressively driving new digital capabilities, new ways of working, and employing next-gen technology to revolutionize how Medicare Advantage is sold. The Business Intelligence Principal will identify unique insights and solve complex business challenges using a variety of data. The individual in this role will be expected to bring creativity and clearly articulate these insights, recommendations, and actions to a variety of key business decision makers within the business and drive results.Key Responsibilities:
Serve as a subject matter expert in Data Strategy and Business Intelligence to identify unique insights, drive data strategy, structure, and governance, and solve complex business challenges using a variety of data sources.
Provide strategic thought-leadership and actionable insights inside this organization and with partner organizations in the enterprise, and drive approaches to best-practices in data strategy and business intelligence.
Provide ongoing data, analysis, and insights into the cross-functional product development team with the objective of optimizing sales performance and improving member experience.
Create insights and reporting dashboards, primarily in the Adobe Experience Platform and Excel, that track progress against digital channel sales and related targets (for example, funnel conversion rate, bounce rate, etc.).
Lead the relationship with Engineering partners related to align on data structure/governance and ensuring digital tagging and instrumentation is planned for, such that digital channel analytics and reporting are happening as planned.
Own multiple projects, activities, and processes while collaborating with adjacent business intelligence and data science teams to drive digital reporting strategy and outcomes.
Dig beneath the surface of a problem to ascertain the “Why” in the backend data, uncover the true reasons data patterns and skews may be showing up, and convert those findings into clearly understandable, data-backed recommendations, to influence future digital experience strategies.
Responsible for uncovering data anomalies, discovering business insights and identifying opportunities.
Communicate and present findings, orally and visually in a way that can be easily understood by business counterparts.
Attributes:
Possesses a growth mindset, natural curiosity, and openness to learning through feedback
Explores alternative possibilities and knows when to appropriately push on the status quo
Articulates pros and cons of strategic options confidently, clearly, and concisely
Collaborates with others to include diversity of perspectives in a shared definition of success
Comfortable with ambiguity and abstraction, and is equally interested in finding ways to bring clarity and concrete definition to move initiatives forward
Proactive self-starter with the ability to work independently and drive work forward
Use your skills to make an impact
Required Qualifications
10+ years of technical experience in data strategy, analysis, and intelligence, Bachelor's degree required, Masters degree preferred
2 or more years of project and/or people leadership
Advanced experience working with big and complex data sets within large organizations and interpreting data trends
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Excellent oral and written communications skills, including the polish, poise, and executive presence that will ensure effective interaction with senior and executive level audiences
Highly collaborative mindset and excellent relationship-building skills, including the ability to engage many diverse stakeholders and SMEs and win their co-ownership in the outcome
Embrace a service mentality to collaborate with Operations, Business Intelligence teams, Database teams, and IT to assure data processes are automated, efficient, and to identify insights and/or solve complex business challenge.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$142,300 - $195,700 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 07-03-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
