Senior Software Engineer II, Backend, Reliability

About the team

The HubSpot Product team is made up of more than 1500 engineers, designers, product managers, and researchers. We’re passionate about building tools that help small and medium-sized businesses market, sell, and serve their customers — and ultimately, grow better.

Those tools end up in the HubSpot application platform, which itself is made up of thousands of services, workers, and jobs spanning over 300 teams and thousands of repos. Our teams work to deploy these systems across a common infrastructure, up to 3,000 times a day. As we’ve grown to serve over 75,000 customers in 100 countries, reliability and stability have become just as important as speed and time to market. And as we’ve opened up our APIs, our product has moved to the core of many of our customers’ and partners’ businesses.

In 2019, we founded a Reliability organization within infrastructure to help our product teams focus on delivering highly available and dependable products - today, it’s a robust group of 30+ engineers tackling diverse problems ranging from providing an observability platform, to defining and evangelizing best practices and guardrails, to embedding directly onto teams to help them level up, and more. We are looking to grow the team by hiring engineers with an interest in reliability, scale, and the potential to run a team. This is an opportunity to work on hard problems across a variety of domains with an experienced team of software engineers, while entering the complex world of communal incentive engineering (at scale).

What you’ll do

• Maintain and build a suite of tools focused on enabling and improving critical incident response and subsequent root cause investigation meetings and learning dissemination
• Proactively identify risks and advocate for engineering process, tooling, or work streams that reduce that risk in a customer centric way
• Conceive, design, and build infrastructure tooling that improves organizational insight into the health and performance of our 300+ teams, enabling better outcomes in the short and long term
• Become knowledgeable about the characteristics of healthy and at-risk teams, with the ability to advocate for changes that can convert risk to health

What we’re looking for

• Experience with Software Engineering
• Experience designing and operating distributed systems and cloud infrastructure at scale
• Experience working collaboratively with other engineering teams
• Interest or experience implementing and iterating on process to improve outcomes with minimal disruption to team culture
• Interest or experience working across multiple stakeholders to drive effective change
• Interest or experience serving as the technical lead of a small team
• An empathetic, customer-first mindset

Cash compensation range: 218900-328400 USD Annually

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

About the team

The HubSpot Product team is made up of more than 1500 engineers, designers, product managers, and researchers. We’re passionate about building tools that help small and medium-sized businesses market, sell, and serve their customers — and ultimately, grow better.

Those tools end up in the HubSpot application platform, which itself is made up of thousands of services, workers, and jobs spanning over 300 teams and thousands of repos. Our teams work to deploy these systems across a common infrastructure, up to 3,000 times a day. As we’ve grown to serve over 75,000 customers in 100 countries, reliability and stability have become just as important as speed and time to market. And as we’ve opened up our APIs, our product has moved to the core of many of our customers’ and partners’ businesses.

In 2019, we founded a Reliability organization within infrastructure to help our product teams focus on delivering highly available and dependable products - today, it’s a robust group of 30+ engineers tackling diverse problems ranging from providing an observability platform, to defining and evangelizing best practices and guardrails, to embedding directly onto teams to help them level up, and more. We are looking to grow the team by hiring engineers with an interest in reliability, scale, and the potential to run a team. This is an opportunity to work on hard problems across a variety of domains with an experienced team of software engineers, while entering the complex world of communal incentive engineering (at scale).

What you’ll do

• Maintain and build a suite of tools focused on enabling and improving critical incident response and subsequent root cause investigation meetings and learning dissemination
• Proactively identify risks and advocate for engineering process, tooling, or work streams that reduce that risk in a customer centric way
• Conceive, design, and build infrastructure tooling that improves organizational insight into the health and performance of our 300+ teams, enabling better outcomes in the short and long term
• Become knowledgeable about the characteristics of healthy and at-risk teams, with the ability to advocate for changes that can convert risk to health

What we’re looking for

• Experience with Software Engineering
• Experience designing and operating distributed systems and cloud infrastructure at scale
• Experience working collaboratively with other engineering teams
• Interest or experience implementing and iterating on process to improve outcomes with minimal disruption to team culture
• Interest or experience working across multiple stakeholders to drive effective change
• Interest or experience serving as the technical lead of a small team
• An empathetic, customer-first mindset

Cash compensation range: 218900-328400 USD Annually

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

We know theconfidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.

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