Lead CS Technical Skills Program Manager

The HubSpot Go-to-Market Enablement team is looking for a talented Program Manager to join our Global Programs team. The primary responsibility of the Technical Skills Enablement Program Manager is to build the technical expertise foundation that enables our Customer Success teams to confidently troubleshoot, resolve, and guide customers through complex technical challenges in an AI-driven support environment.

Requirements

• 5+ years of experience in technical enablement, technical training, or program management, preferably within SaaS customer success or support organizations
• Deep HubSpot product knowledge with strong understanding of system architecture, API functionality, integrations, and technical troubleshooting processes
• Advanced hands-on technical skills in areas such as APIs and integrations, Chrome dev tools and debugging, HTML/CSS comprehension, system architecture, and understanding how data flows through complex platforms
• Exceptional stakeholder management and collaboration skills with proven ability to work effectively alongside existing training teams and technical subject matter experts
• Strong program management capabilities with experience managing competing priorities, complex technical initiatives, and cross-functional dependencies across Product, Engineering, and CS teams
• Proven ability to translate complex technical concepts into accessible learning experiences for audiences with varying technical backgrounds
• Experience with vendor evaluation and management for technical training solutions, simulation platforms, or learning technologies
• Outstanding communication and interpersonal skills, including the ability to influence and drive change across technical teams and CS leadership
• Strong analytical skills with ability to measure and communicate the ROI of technical enablement programs through relevant CS metrics

Benefits

• Annual bonus targets under HubSpot’s bonus plan for eligible roles
• Eligibility to participate in HubSpot’s equity plan to receive restricted stock units (RSUs)
• Overtime pay
• Health, dental, and vision insurance
• 401(k) matching
• Paid time off
• Retirement plan
• Relocation assistance
• Flexible work arrangements