Philippines onlyThe Supervisor, Conflicts Management will represent the service to the local markets and assist with technical queries and service delivery. The role-holder will be monitoring the Conflict Management Request queue volumes, in addition to collaborating with team members to ensure SLA for Conflicts Management is maintained and exceptional service provided.
The individual should also contribute towards HR administrative tasks, the team's performance, planning and management, employee morale, learning, and professional development, as well as leading team meetings and providing necessary support to management.
Responsibilities:
- Assist the team and management in responding to technical queries relating to identifying and analyzing possible conflicts of interest for new business
- Conflicts Management Request queue management, including adherence to SLA
- Manage work tasks to ensure deadlines are met while exceptional service is provided
- Support with team management, as required
- Collaborate and work closely with the functional Conflict Management Lead and other Conflict Management Team Leads/Supervisors globally to build out the service offering and deliver a positive and successful team
- Liaise with Managers, internal stakeholders and team members across PBS in Manila, Belfast and Buenos Aires
- Develop and support LSS initiatives
- Manage and lead team meetings to ensure team objectives are successfully achieved
- Contribute to the development of a strategy to ensure high team morale and team building
- Administer holiday, sick leave and other time-off requests of the dedicated team, inclusive of internal approvals, record keeping and data entry in respect of local/Global systems
- Review and monitor progress of employee performance goals per team member, and associated liaison with management, inclusive of record keeping and data entry in local/Global systems
- Manage performance evaluations (mid-year and annual), inclusive of required liaison work with relevant senior departmental and management personnel, including record keeping/data entry in local/Global system
Skills and Experience:
- Bachelor's degree holder
- Previous conflicts of interest experience in a legal or professional services environment - preferred
- Supervisory experience in a global environment
- Strong familiarity with Service Level Agreements and Key Performance Indicators
- High-level familiarity with the range of roles and responsibilities concerning each dedicated team member to support senior management oversight and performance metrics of each team member
- Exceptional problem-solving, critical thinking, and analytical skills resulting in the identification of necessary process improvements
- Excellent time management, organizational, and administrative skills, a capacity to multi-task and work well under pressure, with an ability to manage all other responsibilities the relevant candidate will have as a member of the NBI team
- Have a pragmatic approach and even temperament
- Able to focus on the goal, i.e. overseeing an efficient, productive, and cooperative team, while maintaining a balance between having a good relationship with team members and the distance required to conduct reviews and handle problematic situations within the team
