Health Operations Associate

As a Health Ops Associate at Health Solutions, you play a critical role in driving operational excellence behind the scenes. Your primary responsibility is to support and optimise clinic and care operations through data management, process improvement, and project coordination.

This role is best suited for individuals with a strong interest in operations who are comfortable working with data, systems, and cross-functional teams to ensure smooth and scalable service delivery.

Operational Excellence & Backend Support:

• Support day-to-day backend operations to ensure the smooth functioning of the clinic and care services.
• Maintain and update operational systems, including Electronic Medical Records (EMR) and internal tracking tools.
• Ensure data accuracy, integrity, and timely updates across platforms.
• Identify operational gaps and support process improvements to enhance efficiency and scalability.

Data Management & Reporting:

• Manage and analyse operational data using tools such as spreadsheets to support decision-making.
• Track key metrics (e.g. utilisation, caseload, session volumes) and support regular reporting.
• Assist in building and maintaining dashboards, trackers, and operational models.
• Support reconciliation work (e.g. payments, credits, claims) where required.

Project Management & Coordination:

• Support planning and execution of operational projects and new initiatives.
• Coordinate across internal stakeholders (e.g. clinicians, ops, partnerships) to ensure timely delivery of initiatives.
• Track project timelines, deliverables, and dependencies to ensure smooth rollout.

Requirements

• Fresh graduates are welcome to apply.
• Candidates must possess at least a Bachelor's Degree.
• Strong interest or experience in operations, data management, or project coordination.
• Comfortable working with spreadsheets and data (e.g. Excel/Google Sheets).
• Detail-oriented, structured, and able to manage multiple workstreams.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Good communication and stakeholder management skills.
• Proficient with technology and operational tools.
• Responsible, meticulous, willing to learn, and a strong team player.

Benefits

Why You’ll Love Working With Us:

• Global company – work in a diverse environment with people from nearly 20 countries
• Generous leave policy – time off to rest and recharge
• Christmas week off – company-wide break during Christmas, separate from annual leave
• Birthday leave – enjoy a day off on your birthday
• Quarterly mental health days – one day off every quarter to focus on your wellbeing
• Flexible work arrangements – work in a way that suits your lifestyle and goals
• Work-life balance – a culture that values personal time and long-term wellness
• Medical coverage – comprehensive insurance for peace of mind
• Performance bonus – high performance is recognised and rewarded
• Development budget - annual allowance to support your professional development
• Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socialsand communities – regular non-work events/activities to connect and have fun together