About the job
What would your day-to-day look like:
- Support and onboard hotel partners through different connectivity systems and solutions
- Track onboarding status and hotel interactions (emails, calls) within Salesforce
- Collaborate with the Business Development, Market Management and Revenue Optimization teams on a daily basis for successful onboarding, in addition to other members of the IS team
- Deliver quantitative results based on onboarding quality and speed
- Take a proactive approach on problem solving when experiencing delays or “hiccups” in the onboarding process
- Work closely with product management on ad-hoc projects/tasks
An ideal candidate has:
- Located in Brazil (GMT-3 Time Zone)
- The ability to fluently speak both English and Portuguese
- Strong organizational skills with a tendency to prioritize tasks based on their importance to the company’s bottom line
- A self-starter with a “can-do” attitude and enthusiasm to own their onboarding portfolio
- A proven ability to effectively communicate across a large portfolio of hotel partners, with the natural ability to build rapport with internal and external stakeholders
- Solid understanding of our onboarding processes and their impact on the property’s performance on the Hopper platform
- A natural curiosity and ability to ask questions or provide answers in team/group settings
- A preference for taking action; A “why do later what I can do now” mindset
- The ability to work with minimal guidance, be proactive, handle ambiguity and thrive in a dynamic environment where processes are continuously improving and pushing limits is everyday business.
Nice to Have (Strongly Preferred):
- Fluent in Spanish as well
- Experience with Salesforce or similar CRMs
- A background with online travel agencies, CRS providers and/or experience in the hotel industry
- Knowledge of SQL, Data Studio, Amplitude, or similar data visualization tools
- Experience reviewing XML logs and/or other formats of data output
Perks and benefits of working with us:
- Well-funded and proven startup with large ambitions and competitive salary
- Quarterly paid performance bonus
- Unlimited PTO
- Carrot Cash travel stipend
- Please ask us about our very generous parental leave, much above industry standards!
- Flexdesk All Access Pass Work-from-home stipend
- Entrepreneurial culture where pushing limits and taking risks is everyday business
- Open communication with management and company leadership
- Small, dynamic teams = massive impact