We are looking for a highly skilled Technical Project Engineer to lead end-to-end implementation of customer communication platforms (CCaaS and UCaaS).
Requirements
- Lead full-cycle implementation projects
- Conduct project scoping, requirements gathering, and solution design
- Configure and deploy CCaaS and UCaaS platforms
- Manage technical setup including number porting, routing configuration, system provisioning, and UAT testing
- Support integration and configuration of APIs and connected systems
- Facilitate client onboarding sessions, training, and implementation workshops
- Coordinate with internal teams
- Ensure smooth transition to vendor support or operations teams
- Create and maintain implementation documentation, onboarding guides, and technical playbooks
- Identify implementation risks, troubleshoot deployment issues, and recommend solutions
Benefits
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
