Philippines onlyWe are seeking a detail-oriented and proactive Senior Accountant - Billing to take ownership of our end-to-end customer billing processes. This role is critical to ensuring accurate invoicing, timely collections, and seamless collaboration across Sales, Customer Success, and Finance teams. The ideal candidate has a strong background in billing and accounts receivable, thrives in a fast-paced environment, and excels at maintaining clear communication with internal stakeholders and customers alike.
This role will be working from home permanently and during U.S. business hours.
Key Responsibilities:
- Own the complete customer billing cycle, including invoice generation, validation, and submission through customer portals.
- Manage customer billing inquiries and resolve billing disputes promptly and professionally.
- Oversee accounts receivable (AR) ageing and drive proactive collections efforts to ensure healthy cash flow.
- Collaborate closely with Sales and Customer Success teams to address billing and collections matters.
- Execute monthly billing cycles, including both subscription and usage-based invoicing.
- Conduct weekly AR ageing reviews and follow up on outstanding invoices as needed.
- Prepare monthly billing and collections metrics for internal reporting and support month-end close processes related to AR and bad debt.
- Independently run scheduled and ad hoc billing runs, including invoices for newly closed deals.
- Communicate directly with customers to manage past due accounts and address questions about invoices.
Requirements
- Proven experience in billing and accounts receivable; experience in a SaaS or recurring revenue business model is highly preferred.
- Familiarity with billing tools such as NetSuite (SuiteBilling and ARM), Salesforce, Celigo, and Excel; NetSuite experience is a plus but not required if you are a quick learner with a strong background in billing systems.
- Strong attention to detail with excellent organizational and time management skills.
- Ability to handle sensitive customer communications with professionalism and confidence.
- Strong analytical skills and ability to prepare clear, accurate billing reports.
- Ability to work independently while collaborating effectively with cross-functional teams.
What Success Looks Like in the First 30 Days:
- Develop a strong understanding of our billing and collections processes and systems.
- Complete training in NetSuite SuiteBilling, Salesforce, and related workflows.
- Take full ownership of fixed fee invoicing, with a plan to transition into usage-based invoicing.
- Begin engaging with customers regarding past due accounts and billing questions confidently and efficiently.
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
Learn More
Stay updated on open roles and industry insights.
Follow us on:
- YouTube
- Visit our website: www.hireframe.com
Tune in to our What Worked podcast
Check out What Worked podcast, hosted by our founders, Mike and Tyler, featuring conversations with business executives and founders—including some of our clients.
United States
Mexico only
