United States onlyTitle: Agency Support Specialist, First Connect
Location: US Remote in one of the following states: Texas, Florida, Illinois, Colorado, Connecticut, Massachusetts, New Jersey, North Carolina, Ohio and Pennsylvania
Reporting to: SeniorInsurance Operations Manager
About First Connect:
First Connect Insurance Services LLC, a wholly-owned subsidiary of Hippo Insurance Group, provides thousands of independent agencies across the country with access to some of the nation's top insurance carriers and MGAs. The fast-growing insurtech platform allows small and medium-sized agencies to combine fully digital insurance products to meet each customer's unique coverage needs. With various products, including P & C, commercial lines, life, health, and cyber available, First Connect is committed to helping agents access the markets and technology necessary to grow their businesses.
About you:
You are well-versed in the P&C insurance realm and have an in-depth knowledge of the industry as a whole. You are great at building agency and carrier partner relationships and detailed in processing appointment requirements and other support requests to effectively onboarding insurance agents into First Connect
What You’ll do:
- Provide prompt and efficient support to insurance agents via phone, email, and chat on a daily basis.
- Processing appointment requests for our agency partners across multiple insurance carriers
- Acting as a liaison with multiple carrier partners to assist with agency appointment needs
- Assist agents with questions regarding policies, procedures, and platform functionality.
- Resolve agent issues and complaints in a professional and timely manner.
- Collaborate with internal teams to address and resolve any technical or operational issues agents may encounter.
- Maintain detailed records of agent interactions and support activities in our CRM system.
- Identify opportunities to improve agent satisfaction and contribute to the development of support materials and resources.
- Guide agents through the onboarding process and provide necessary training on using our platform.
- Stay updated on industry trends, company products, and services to provide accurate information to agents.
Must Haves:
- Minimum of 3 years of experience in customer service within the Property & Casualty insurance industry
- Bachelor’s degree or equivalent work experience
- Experience providing service and support within an agency environment is preferred
- Background in working with fast-growing start-up companies is a plus
- Strong problem-solving skills and effective communication abilities
- Familiarity with appetite and sales/servicing knowledge of many P&C personal lines and Commercial insurance carriers
- Excellent written and oral communication skills, as well as strong organizational abilities
- Possession of relevant licenses and/or certifications such as TDI P&C license, CPCU, and/or CIC designation is desirable
- Self-motivated and directed, with the ability to work autonomously and succeed without heavy direction, while also being able to collaborate effectively
- Demonstrated intellectual curiosity and a desire to help others solve problems
- Flexible and adaptable, with a willingness to do what is needed to achieve great results
Benefits and Perks:
Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:
- Healthy Hippos Benefits - Multiple medical plans to choose from and 100% employer covered dental & vision plans for our team members and their families. We also offer a 401(k)-retirement plan, short & long-term disability, employer-paid life insurance, Flexible Spending Accounts (FSA) for health and dependent care, and an Employee Assistance Program (EAP)
- Training and Career Growth - Training and internal career growth opportunities
- Flexible Time Off - You know when and how you should recharge
- Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers
Compensation:
- The base pay range for this role is $53,900 - $70,070. The SF Bay Area base pay range for this role is $62,100 - $74,500. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, location, business needs and market demands.
Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.
Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.
